The reception staff were exceptional. Very very helpful and willing to assist us. Always smiling and always great.

The lunches for the conference were disappointing. There were three of us running (teaching) the course and, of course, we were the last to lunch every day. Every day there was no salad left for us and usually most of the main course had also gone. When we questioned the staff, they just said "bad luck - your delegates have eaten too much". For four days in a row this was awful. We also had no-where to sit - being blocked from using empty tables. We took our lunch back into the Ballroom instead which was sad. The bed was too soft and the pillows lumpy. I ended up sleeping on the cushions of the sofabed on the floor

I loved very helpful and polite personnel. They extended my stay with no additional payment for a few extra hours prior to the check-in and after the check-out hours. I had tasty lunches and nice coffees during breaks in our conference activities. Room heating could be adjusted according to my needs. The location was practically in the outskirts which actually turned into an advantage considering not rare airraids on the Kyiv downtown. The place featured a big underground hall to shelter you during air attacks. A power generator ensured electricity during shutdowns.

The only thing that could be somewhat disturbing was cooking smells from the neighbouring room felt in my dressing area.

I've got a free upgrade for my room - that was really nice. Excellent breakfast, lots of vegetables and fruits. Hotel very clean. They have a prompt notification system for power cuts so that you do not use lifts when switching from grid to autonomous power supply (short time cuts in power happening during the switch). Arranged a spacious shelter that accommodates conducting meetings.

Far from city center

We loved the rooms really, and the fact that there was a bathroom there. Everything was clean and pleasant

Definitely TV-sets, it was quite strange that they are outdated, with only TV channels there, no Youtube or Netflix or other platforms. One night it was a bit noisy from the lounge room upstairs.

Staff is incredible friendly and helpful. Big thanks to everyone who made our stay so pleasant!

All but one restaurant were closed. They do not offer transfers. The hotel website should be updated to reflect such important information.

The staff were extremely helpful, especially the reception. Staying in a hotel in a country at war is already interesting in itself, but when you see the extraordinary lengths they go to to secure the comfort and safety of their guests, this is why I’d return to and recommend this hotel. Great staff working under extraordinary circumstances and constantly asking if you’re comfortable and what more they can do. We had light, wifi, water, when most of the city had none.

The dinner menu could have a few more options.

exceptional staff, top service for a 4 star hotel, very fast check in, smiley receptionists, very clean room and tasty meals. Breakfast with variety of choices, everything was very delicious. Meals from the menu delivered to the room, amazing presentation and again very delicious. Great service! 10 out of 10!

The room was spacious. Very clean. The breakfast was good. The staff were extremely helpful and nice.

The location is a bit far from city center.

Nice clean room , breakfast was as good as the best hotels I’ve stopped varied fresh -staff excellent

I booked hotel for my coach, i called to hotel to check some information and it was very very kind and clever perconal. Coach was satisfied with comfort of bed and always available food service

No - from my side