Our family recently had the pleasure of staying at Amber Pure Hill Hotels & Resorts Jeju. In particular I wanted to express my heartfelt gratitude to the Director of Rooms, Mr Aewoo Choi for the exceptional service we received during our visit. My daughter’s comfort blanket was put on the bed but could not be found after housekeeping. She was so upset as it means a lot to her. However, Aewoo went above and beyond to assist us in locating it, and sent it back to our next checked-in hotel. The kindness and dedication shown Aewoo truly made a significant impact on our experience. Your efforts made our family feel valued and appreciated. Thank you once again for your outstanding service. We look forward to returning to Amber Hotel Resort in the future!

The resort is beautiful

1. The Family Hill Luna had no where to hang the clothes at all . Not even a rack in the main room. 2. The buffet resturant is only on weekends the other working resturant and in room dinning had very limited options 3. We drank tea in the room the first night , the cups where never washed . 4. We checked out at 7am , there was only 1 person at the front desk who came collected our luggage in the buggy and checked us out , we had booked 3 rooms so it took him some going back and forth several times 5. I would suggest , opening a small market to sell essentials and snacks as the resort location is far from any market 6. No spa

The facilites with all the necessary details to make you feel confortable. The nature around us and the meals served both at breakfast and in the restaurant for dinner with amizing views of Jeju at distance. If I would visit Jeju again I will select this hotel again for sure

Sometimes was a little difficult the communication in English with some members of the staff, but in general they were always focus on taking care to bring you a good experience, so definitely they made us to count on wonderful memories of our honey moon trip stay

We loved our stay here. Unfortunately the pool was closed for maintenance during our stay, but the hotel gave us a voucher which we used on room service. The food was lovely and portion sizes were huge! The staff were all friendly and helpful. Parking was good. The room itself was larger than we expected and had everything we needed - there was a balcony that surrounded the whole apartment with views of the city and nearby horses - which would have been lovely to sit out on if it was warmer. Wifi was good. Location was good - we were close to the mountain road and Jeju City. Took about half an hour to drive back to the airport on our last day.

We think that housekeeping may of accidently taken the voucher when we were out for the day. We left it on the table and hadn't expected them to come in, as it was only a 2 night stay (there was a sign that said they didn't come in for shorter stays). It wasn't there when we came back. When we explained at the front desk on check out - it was all resolved and ok.

Quiet, pretty, luxury resort in countryside, excellent rooms with outdoor onsens/baths, cinema projector in huge room, great art and sculptures around resort, fantastic helpful staff and great breakfast. Good outdoor pool and sauna too.

Can be difficult to get taxis from hotel on apps, but reception staff easily organised taxi whenever needed and only 10min wait for a taxi.

Beautiful facilities, wonderful staff who go out of their way to help their guests with any issues and put 100% effort into it !! The head manager of customer service is a wonderful man who made my friends and I stay a lovely experience. He was polite, calm and very supportive of us even when we lost our passport. I wish I could’ve given him a bigger thank you than what I did

Nothing

The breakfast buffet was of good quality. There was a slight incident with the porridge, but the staff were on point with taking care of the matter. I do wish there was a bit more variety in the salad dishes. The Korean side dishes were delicious.

There was no convenience facility on site. The nearest one was a 45 minute walk downhill. The staff were kind enough to pick us up and drive us back so that we wouldn't be late for our dinner reservation. There was also still a lot of construction going. The location is slightly uncomfortable to get around if you are not driving.

I like the service staff provided. The hotel looks great and have a magnificent view.

The location is perfect with a car. However, if the staff provided the spa before we arrived that would be great. As it took 30minutes to prepare the spa. And the spa doesn’t look clean as it is outside

Everything is perfect! The staffs are friendly and helpful. The facilities in the room are quite new and with good qualities. Nice view in the mountains.

Good location, relax and quiet.

Little LED lights all over the room. e.g. led light of aircon, led light of other devices.