I fell ill for a few days and didn't come out of my room. I called the front desk and asked for an extra blanket, they not only brought the blanket but unknowingly to me actually covered me. On another evening they showed up with several bottles of water and to check on me to see if I needed anything brought to me. (I guess they know that dead bodies are bad for business) I have stayed at several 5-star properties that this kind of service would never have occurred to them. They also had a sweet little stray cat with part of its tail missing that was sort of a mascot that everyone took care of and was always hanging around the front door.

The hot water was never really hot.

First i had room 221 wifi connection impossible bad and no fridge in room as on pictures, staff VERY friendly and service minded listen to my issues. Then i got moved to room 227 on 2nd floor, much better room and wifi week but now usable. Great several big sofa relax sitting area on 2nd floor, really lovely. Breakfast quite thin, but there is food and staff got me bread fried egg and butter. Had a pleasant stay, clean place and staff great. Only a 5 min walk to Robinson mall and restaurants. Smoke around corners, if you behave clean. They are flexible even no smoke signs everywhere. Thanks a lot.

Wifi a bit annoying, you have to log in and inactive connection falls out, data transfer week and low compared to a sim phone. System needs upgrade, routers and subscription.

Very comfortable bed. Excellent included buffet breakfast out by the huge pool with waterfall into the attached children's pool. Centrally located on main road, 100 meters from huge A/C shopping mall. I've stayed at this hotel when visiting this city for 10 years.

When the city's electricity went out, the hotel's huge generator started immediately but the internet did not.

The ambience-swimming pool

Breakfast- you could have at least include the European and American meal at the buffet without asking the staff.

Staff very friendly and helpful. Close to shopping malls and restaurants. Good security. Nice clean pool and sufficient daily complimentary breakfast

Billiards table didn't have sticks. Restaurant not open unless convention being held.

Pool was great, breakfast was enjoyable every morning, staff was very helpful and extremely pleasant. I felt like they really appreciated my staying there!

Everything was fine!

I like the place! Great room. Accommodating staffs. The pool area looks incredible. Good facilities. Breakfast was good.

The bathroom has no bidet, and no tabo or bucket.

The friendliness and helpful members of staff,reception team security guards and housekeeping,all of them:)

The water hygiene From the pool..never saw a cleaner cleaning the pool and every time I took a swim Me and my spouse had an allergic reaction to my skin

Nice enough place. Clean room, AirCon, comfy bed. Great staff. Swimming pool was good. Airport shuttle provided by the Hotel at 250PHP which i thought very fair.

Construction going on outside the front door so entrance is currently at the side, in car park. No kettle for tea/coffee making. Small issues really.

Food was good but not available all the way through the breakfast times given... I found that if you arrive during the last hour the food is sparse.

Food always available through the meal times providedl