The location was excellent. The staff were very helpful and friendly.

I would like to have seen more variety of food at the breakfast buffet, including better quality juices.

The staff are good and nice..the service are good to the customer.. helpfull.. The room is clean and the breakfast is tasty..

I have nothing to say..

very friendly and kind staff / owner . she offered free pick up..and the breakfast so teasty..love it.thank you

nothing

Pretty central to the mall and restaurants

A pretty loud Karaoke bar on the other side of the Road. Loud ac

Great staff, very helpful

Nothing

I love the breakfast, it's tasty.. Not many of varieties but overall is good

The air condition malfunctioned

Hotel is around the corner of a few supermarkets and a huge shopping mall. AC in the room works well and we had a nice view from our room on the 5th floor. Breakfast is nice, a combination between western items and local cuisine, it starts at 7am but takes about 7.20 to get all the items ready. There is fruit, toast and jam and chocolate sprinkles, eggs, rice, soup, noodles, chicken or fish.

Apart from some black long hairs on the floor and in the bathroom and stains on the sheet, we had a bad experience with their service to book transport to Gorontalo. We are a family of 3 with a one year old. For 250.000 IDR per person we booked a minivan through the hotel, our son joined for free. We were told it would pick us up at 8am. We just arrived at the rooftop for breakfast when we got a call the taxi would come in 10min at 7.15, we tried to rush as much as we could but not all items were available and there was no take away box, so we didn't have a proper breakfast. In the lobby we waited and waited and were told every 5 minutes the taxi would be here soon. Twice we went down with all luggage as the taxi would have arrived, but it did not. After more than one hour wait, the taxi was still not here and we were told it was stuck in traffic and we could go back upstairs to have breakfast... At 8.30 a taxi came, but after 10min driving it stopped at a bus stop for 1.5hours as the driver told us he needed breakfast himself. Than suddenly the driver was in a rush to leave, started the car and while we were still getting inside with our child, he started driving already. Last two things is ofcourse not the hotels fault but to warn future hotel guests to never book any transport through the driver of the hotel and just make arrangements yourself. We would have appreciated being told the taxi was not really coming now, so we could have enjoyed breakfast slowly and be prepared for the 5+nohour journey.

the make us a late check in with no problem

the room was dirty