All receptionists are so kind. When I checked out the hotel, I needed a taxi and a receptionist called many taxi companies. Unfortunately, all were busy and I couldn't take any. But I was admired that she really was willing to do something for me with a kind smile. I strongly recommend this hotel and happily rebook this hotel when I visit Eisenstadt again.

The hotel didn't provide water bottles for the first day. I have traveled to many countries. Most hotels in the same level as Galantha provided at least two bottles.

The hotel is nicely designed, clean and breakfast was amazing. Almost everyone I interacted with from the hotel's team was helpful, polite and made you feel welcomed.

There is no dedicated ventilation nor a sink (to wash your hands) in the room where the toilet is. In the morning of the departure I asked for some information regarding usage of a basic service in the city, from the reception, but I was brushed off

Very nice and comfortable hotel with very friendly staff! Best location in the city, we just love it! It was already our third time and we will come back for sure! We had problem with the hot water and they offered us to change the room or to get discount at our next reservation (this one had we already payed)

We had problem with the hot wather and it partly couldn't be solved.

Great hotel just opposite side of the castle. Room was nice and good size, bed comfortable, bath with shower. Parking at the garage. Breakfast rich and healthy. At dinner the food was also fine what choosen from the menu. Staff super smart and helpful🙏

We couldn’t make dark for night in the room, the curton is not black out unfortunatelly.

Fantastic new hotel, with convenient underground parking. The room was facing the main road but the isolation was good enough to protect from noise coming from the street. The room was equipped with a coffee maker and a kettle! Finally, a hotel that accommodates the basic need of preparing our tea. The bed was comfortable, with plenty of space for your clothing in a built-in closet. There was also a useful desk and a short built-in loveseat, a round small coffee table, everything in modern design. The bathroom had a great shower, both a rain shower and a removable shower head, all made of great pensive hotels. I loved the high quality of the new blow dryer. Another feature I've never happened to encounter, not even in 5-star hotels we stayed. We had dinner at the hotel restaurant which was very tasty and the breakfast also offered a variety of options to choose from. The roof floor included a sky bar with indoor and outdoor seating, and a nice setting with a beautiful view of the palace, old town, and surroundings. Overall, we were very satisfied, much beyond our expectations, and would come again!

The built-in loveseat seat (in blue) is a nice piece of furniture but a bit too firm. I would suggest a thicker seat that provides more comfort. The overall color scheme of the hotel design is nice but the red parts did not work for me. I'd change the red to a softer hue that resides in harmony with the other colors.

Great location, nice design and comfortable bed. We loved the spa but at the evening it got a bit clumsy (people left their glasses and mugs everywhere). Kind and helpful staff, we love to come back here year by year.

The ventilation was not working, which was disturbing in the bathroom.

Clean, comfortable, everything worked as expected, staff very friendly, breakfast was great.

It was quite expensive, possibly due to dates overlaping with a local festival. Breakfast was good but also quite expensive - 30 euros per person per day. Room was slightly smaller than imagined from photos, but still comfy. Small detail - WC door not closing quite right.

Great facilities, amazing Spa and friendly staff. The suite we stayed in was clearly thought through well and designed with usability and comfort in mind.

The breakfast was good, but not worth the hefty price point (36 € p. P.). We therefore just had brunch at a lovely café and skipped hotel breakfast the second day.

Love the view of the castle sitting out on the terrace and Roof Top bar!

Although I was able to check in online and receive a welcome drink, those who do not or cannot, checking in analog at reception, do no receive a welcome drink. I find this needlessly discriminatory.

Nice spa, comfortable room, good location, amazing view from some rooms and the bar on top, good breakfast, polite staff.

It was a bit confusing that during check-in significant amount of money was hold (frozen) on the card (cost of the stay + amount on top in case you buy something in a bar on the room’s bill). During check-out I was asked to pay my full bill, while the frozen amount will become available on the card later. I think this is a weird approach, and at least it should be very clearly communicated beforehand. This was the only slightly negative moment about the hotel.