Fantastic location and wonderful service. Not to mention that it’s a real oasis in the wilderness. The facilities are great and our Glam Tent was on the bend on the Mara where the Hippos hang out so we got to see them every day! A little noisy but wonderful. The facility is lovely and very well looked after and maintained. The staff was super attentive and Peter our Head Waiter was great and looked after us the whole trip. Our Guide and Driver David was exceptional and made the trip magical with all the animal spotting and leisurely time we were able to spend in what I would call an Animal Kingdom! Our family of 4 have the most amazing memories! We would return in a heartbeat!

It was spectacular all around. We did have one small incident when a small lizard got into the Tent, but the staff took it out and everything was back to normal.

Great stay. Safari drives were outstanding. Slept peacefully with the sounds of hippos in the river yards from our tent.

We cannot say enough good things about this place! It was beautiful! Very clean and safe. The food was incredible and the staff was exceptional! Everyone was so friendly! They knew our names and made us feel so welcome. The tented lodges were so awesome. Everything was comfortable and every detail tended to. Our twice daily safari drives were the obvious highlight. We saw the Big 5 and sooo much more! Everything was perfect! We loved this place and its staff so much, we didn’t want to leave!

We have no complaints.

Our stay was a unique experience that me and my partner will never forget. The staff goes above and beyond to make you feel comfortable. Little details everywhere remind you that this is a luxury experience. The food was world-class. But the best thing is the location next to the Mara River. Hearing the hippos bellowing while in bed inside our tent and our game drives early in the morning with an incredibly knowledgeable and expert Masai driver are the kind of things that will stay with us forever.

Nothing at all.

My husband and I visited for our 2nd anniversary and it was amazing. The safaris were amazing, the camp is located on a private conservancy, so the game viewing is exceptional. We saw a wide variety of animals, including all the big five (except the elusive leopard). Reuben was our guide and he was great, so knowledgeable, experienced, and friendly! The tents were great as well, I loved being woken up by the hippos at dawn. Caleb took care of our tent and made sure we were very comfortable throughout. The masseuse at the Spa was amazing as well, got a great deep tissue massage after a long day out on the Mara. We loved the food, they had a wide range of options to suit all palettes, Francis took care of us during meals throughout our stay, he was excellent. We unfortunately didn’t pack any warm clothes, (we didn’t expect it to be as cold as it was) but there were blankets in all the game drive vehicles and they were a life saver! Caleb also warmed up our bed with a hot water bottle every night.

Wilson our driver - WHAT A LEGEND. Amazing to see all of the animals - saw all of the big 5 on our first day Hippo corner was a great edition Don’t get me started on the food, literally the most flavourful food I have eaten, better than any London restaurant.

Thought the edition of taking a couple of chairs and a drink to watch the sunset (for free..) after your game drive would’ve been great as many competitors provide this

AMAZING!!!! Loved every minute of our stay. Waking up and looking at hippos from our terrace was wonderful every morning. Staff can't do enough for you, special thanks to Jerimiah, our guide, for spotting and showing us so many animals. Food is outstanding. Absolutely amazing place, really hoping that we will be back. Thank you very much.

Would have been nice if pool was heated, didn't stop my son from swimming, but my husband and I weren't that brave

Staff were helpful! Good food & thanks to Chef for accommodating Kenyan food and kids request. Good vegetarian options. Reuben-the Guru took great care of us and made sure we enjoyed the game drives and also ensured our safety at every step. Edward has special “Masai Vision” that can spot Lions from 2 Kms with bare eyes when binoculars may fail! The river behind property has plenty of Hippos and you can get great hippo views and wake-up alarms! Please take note of additional Conservancy Fees based on No of pax, when you book, resort is inside Pvt. Conservancy which has almost extinct Whide Rhino pairs. Masai Mara National reserve is 2 hrs one way drive from resort. Resort Land Cruisers with soft tops are good and have open views!

Nothing

The hotel is located in a conservatory and we were able to see so many lions and other animals. We saw all of the big 5! Moseka, our guide, was amazing!!

A few lowlights: - this isn’t a full board as water, and any other beverage, is chargeable. I would have expected water to be included. - balloon ride: I had booked a balloon ride beforehand but this wasn’t acknowledged when I arrived and I needed to book again. In addition I was surprised to find from other guests that they could negotiate a lower price, which is something I wouldn’t expect at a fairmont.

1. Location 2. Friendliness and promptness of staff 3. Property rooms 4. Activities were excellent - The Masai village visit, game drives, the massages and the sundowner.

1.Indian food was ok but could be better especially during breakfast and dinner there should be more Indian vegetarian options. 2. Balloon safari could have been better - The post breakfast was good but the balloon safari itself was not very impressive