Unique converted hotel in a secluded location . Excellent buffet breakfast and dinner . Pretty and well maintained gardens down the cottage and mini tea factory. Polite , attentive staff.

Paying for tea tasting local brew , visit of mini factory and tea picking experience should be free to clients staying there as part of the deal. Price for those services were a bit steep knowing that Pedro estate only charges 1000 SLR for tea picking or visit of the factory with a cup of tea ! Disappointed by dirty windows when paying for views in corner bedrooms. The 4 km road to the hotel from the main road.

Heritance Tea Factory is a beautifully restored hotel in an old tea factory building. The wooden floors with their brass fittings are a highlight and the old copper-lined lifts with their smoothly sliding, green, metal concertina doors are a real treasure. There are spectacular views over the tea plantation, and we enjoyed these views from our room.

The hotel has heating in the lobby, bar and restaurant, but they didn't have it on when we were there in the middle of a huge storm. These areas were freezing. When we told them how unpleasantly cold it was they told us this happens every year at this time. I understand that heating is expensive, but find this a completely unacceptable response.

We had a wonderful stay at the Tea Factory. From the moment we were picked up at Nanu Oya Station, the service was warm, professional, and attentive. The hotel itself is a beautifully preserved colonial-era property, full of character and charm, with fascinating historical features throughout. Our room was clean, comfortable, and thoughtfully maintained, with lovely touches that made our stay even more enjoyable. The views from the property were stunning—lush greenery and rolling hills as far as the eye could see. Dining was a real highlight. The breakfast buffet offered a wide variety of fresh, delicious options, room service was consistently excellent, and the Railway Dining Experience was a unique and memorable treat. The surrounding gardens are beautifully maintained, perfect for a peaceful walk, and the entire property is full of scenic spots to relax and take in the atmosphere. We thoroughly enjoyed our stay and would highly recommend the Tea Factory for anyone looking for a relaxing, scenic, and well-catered experience in the hills.

The fitness centre is dated but everything else was fantastic.

1. The tea made here in the tea factory is available for sale in the hotel and it’s a must buy! I am still relishing the taste of it. It’s utterly fabulous 2. This is an old tea factory and it’s converted to a hotel. It’s quite the experience to see the old machines being yet maintained as it is. 3. The tea factory tour is superb. 4. The general hotel decor and the food they serve is very good

1. Facilities are quite less and not value for money. Even a working plug point was hard to find. The furniture is quite dated 2. No facilities like gym or swimming pool and so there is nothing to do virtually. 3. The place is secluded and while it is scenic, the road takes forever.

One of the most interesting and wonderful hotels we’ve stayed in. Staying in a real tea factory with award winning architecture, reusing much of the structure, running the original machinery every night. Beautiful location, really great - we loved it.

Our room was stunning with full glazed walls on three sides but it got very cold so needed a fan heater and a blanket! The staff were great but the men on reception were a bit cold - no ‘welcome to our hotel etc’ no ‘thank you for your stay’ etc. they need to go on a course but all the other staff, the waiters and others were brilliant.

Stunning location and really friendly and helpful staff to make a really unique experience. Nothing was too much to ask partially of Mohan who helped us with our tuk tuk. Food was really good we ate off the menu in the evening and had a buffet breakfast. We really enjoyed the history being visible around the hotel, including the engine running in the evening.

Menus don’t include government taxes or service charges meaning it’s actually 34% more expensive than menu pricing which is a bit of a shock when coming to pay.

Very nice and ideal for tea lovers. Looks like a castle on the hill. Hotel is made from factory and every day they start the old giant machine to show how it was. Very nice food. You have their own tea everywhere so ideal for tasting. Recomend tea picking and visit of small factory next to the hotel. You have great view on hills and two plantations. We had also great massage. If you want you can walk on the hills around which is nice for hikes.

Only down is a bit higher prices for drinks or extra service. Some details needs also few patches.

A beautifully restored British-era tea factory turned hotel, offering a unique and atmospheric stay at the top of Nuwara Eliya. We stayed in a suite with elegant British touches — cozy, charming, and full of character. The on-site mini tea factory was a highlight, and the guided tour of the tea-making process was fascinating. The restaurant served delicious, well-prepared food. A perfect blend of history, comfort, and local culture.

The strong wind at night caused a lot of noise, which made sleeping uncomfortable.

We loved the novel design and historical features in the hotel. We did the tea tasting experience with Krishna which was amazing, we learnt so much from her about the tea making process and how to properly brew and taste tea. Would definitely recommend visiting to friends and family. We wish we had time to use the spa which was reasonably priced!

Given the historical renovations, the rooms are not the most comfortable if planning to stay for multiple nights. The rooms and showers are small but fine for a one night stay. Dining was fairly limited with only buffet or fine dining options for dinner.

we used this hotel for one night as a base to get to the station for the train to Ella in the morning. hotel staff are fantastic, really welcoming and highlight of the stay. food was incredible, one of the best curries I’ve had of the trip!

as we only stayed for one night we stayed at the hotel in the evening. it’s quite a long dirt track up to hotel so not sure it would be ideal to go up and down it at night etc. it’s obviously very expensive for Sri Lanka but we had a wonderful stay and would return.