My room had a very good ocean view - the downside was that it was facing east and the sun rose bright and early each morning. The property is located in a very convenient location to drive to and from; and close to many nice restaurants/beach/walkways. I liked that they offered free parking. I was told that the place was fully booked when we checked in; but I never had problem finding a parking in their lot. The property has a water purifier on each floor for guests' use, which was nice.

The bathroom does not have a window and it takes a while to dry out after a shower. Some signs of age here and there in the room, e.g., switches, plug receptacles, fixtures in the bathroom, etc, although all are working fine.

Perfect beachfront location, very polite and helpful staff, information sheet in English very helpful, well appointed clean and spacious room with balcony and sea view, comfortable bed and furnishings, great shower, fluffy towels, free coffee and bottled water, filtered water dispenser and microwave in the wide corridor … We loved this place and would book there again. This place has a great serene atmosphere and you just feel that the owners put a great deal of thought, effort and pride into their family hotel

Nothing.

Extremely convenient for the beach, big clean connecting rooms (double & 2 big singles). Firm comfortable beds, table & 4 chairs inroom, plus clothes rack handy for drying beachwear. Free loan of big inflatable rings for in the sea. Close to shops & restaurants including great Japanese restaurant. Convenient for lake, and for Gangneung k pop/k drama taxi tour, & historical tour. Helpful staff. Extremely good value. Recommended.

Nothing. All good. No breakfast but that's normal for mid range hotels here. Lots of coffee shops so can bring back coffee & breakfast to the room or eat at cafe.

The location was fantastic, literally just across from the beach with convenience stores and eateries around. Although we didn't book a room with an ocean view, the lake view was pretty too! The room was big and comfortable, but I wished they had better/newer hair dryers. Hotel staff were also very sweet as they gave guests a box of chocolates for the New Year.

The room's sound proofing could be better, as you could hear the sounds from the corridor.

I am writing to provide a glowing recommendation for the renewal of Soo Hotel. Having had the pleasure of staying at Soo Hotel on numerous occasions, I can confidently attest to the exceptional quality of service and hospitality offered by your establishment. Soo Hotel stands out as an excellent choice for families, thanks to its spacious rooms and oversized beds. During my stays, I have been consistently impressed by the generous room sizes and the comfort provided by the large beds, ensuring a relaxing and enjoyable experience for guests of all ages. In addition to its family-friendly accommodations, Soo Hotel boasts a prime location just 100 meters from a stunning sea view. This ideal setting not only offers breathtaking vistas but also provides easy access to waterfront activities, making it a sought-after destination for travelers seeking both relaxation and adventure. Furthermore, the professionalism and attentiveness of the staff at Soo Hotel are second to none. From the moment of arrival to the time of departure, the team goes above and beyond to ensure a comfortable and enjoyable experience for guests. The cleanliness and maintenance of the facilities at Soo Hotel are also exemplary, reflecting the hotel's commitment to providing a top-notch hospitality experience. In conclusion, I wholeheartedly support the renewal of Soo Hotel and believe that it is well-deserving of recognition for its outstanding service, family-friendly accommodations, and prime location. I eagerly anticipate future visits to Soo Hotel and look forward to continued exceptional experiences.

None

The location was the best part, literally a straight walk out the door onto the beach. Plus there were many great restaurants around the area. The staff were very nice and very helpful, a group of chatty nice guys! This place is pretty much my go-to for going to Gangneung/Gyeongpo

I did notice there was always a small thing wrong with each room I was in, first was the sensor light that was broken. Then the broken tiles on the second room, then one of the bed side lights on the third. To be honest I wasn't really fussed as i loved the place so much, but it was noticeable.

everything is perfect during our stay in this hotel. good value for money. moreover because we bring our 2 kids they upgrade our room for free. in our floor which is 5th floor there are microwave and coffee machine. we can also food delivery and the hotel located just next to seven eleven.

The front desk staff was nice. Housekeeping ladies who cleaned glass doors on the 1st floor were also friendly. Liked quality of amenities in the bathroom, sea view, clean rooms, heating system (thanks, it wasn't central system like in other hotels!). Also, the hotel offered cheap prices despite the weekends. Highly recommend this hotel!

The staff was very nice. However, when I came back to pick up my luggage, there was a manager at the front desk. I told him in Korean that I left my bag and politely asked to give it back, but he looked confused and a bit impolite even though I'm ethical Korwan and speak very good, polite Korean. I don't think that workers in the service sector can look irritated when speaking to guests.

Neat and clean finishings. Room was serviced and toiletries replaced daily. Slippers and towelling gown provided or request if not already in room. Staff were very helpful and friendly. Good location. 7-Eleven convenience store opposite, short walk to beach, river and main street with a line of restaurants maps of Gangneung and tourist brochures provided at reception which were very helpful for planning activities. Great view from the room. Double windows that open with a filter for insects. Kettle and mugs in room with bottled water in mini fridge provided. A common microwave for the floor. Good pressure, comfortable shower, hot water and spacious bathroom. Besides the vanity table with a mirror and chair, there was also a small table and 2 couch chairs.

With the connected floor and glass seperator not touching ground, water from shower tends to wet almost half the bathroom floor.

This hotel deserves its average rating above 8. In the off season, the town was quiet. The ocean front room was large, clean, and adequately equipped. The room’s simplicity reminded me a bit of a Japanese ryokan, attaining a certain elegance through minimalism. The ocean view from our balcony was spectacular.