I stayed here in 2016 and really liked the spacious rooms (stayed in the villa) and cleanliness of the property. Coming here again in 2024, I was not disappointed as the management had kept the property clean and well maintained. The staff are very hospital, extremely helpful with our Hallasan queries and everyone spoke really good English such that we had no communications issues. Crystal, in particular really helped us with our Hallasan queries.

The outdoor facilities such as pool and jacuzzi can be better kept but I think it’s due to the sea water and rain that made keeping these facilities a challenge.

Fantastic and wonderful place. Staff was helpful and any refill requested was quickly delivered. The hardware was great and exceeded the expectations for a vacation.

The only bad thing is the strictness of the checkout. I've been around many hotels and never have I been rushed out being 5 minutes late and then promptly 10 minutes after. I know the late checkout time is our fault, but paying a premium price, how we were treated for being a bit late ruined the experience.

I liked the temperature of the swimming pool , at first when I have checked the temperature in Jeju, I have thought whether the pool needs to be heated, but when I've tried using the pool at night time 23:00 , the temperature of the pool was actually warm enough and close to temperature outside.

I didn't like the location of the hotel, I and my partner were going to Udo, and it was far. Despite the location, I personally think this property is outstanding and is worth the time to stay and take a taxi to anywhere else.

friendly staff, car park, quiet location, room

too bright lights from all gadgets and aircon in the room, actually there is no bathroom, the place for washing at the bathroom sink was too small / no hangars for clothes and towels / same for the shower which need to be entered through the toilet, no places for hanging clothes and towels, expensive kitchen

The place is a wonderfull, modern and friendly small sized complex with very kind and helpfull staff. The room is good with complimentary drinks in the fridge. The restaurant Narnia is an absolute must ! We had dinner there twice because of the quality of food and wine. Bayhill and pool is the place to be if you don't want to go to the mega huge 4-5 star hotels in the Jungmun area, like Parnas and Marriot. We visited those to compare, but we were very with our choice of Bayhill.

Little bit more maintenance on the property would be good and more menu's to choose form for dinner

Awesome and extremely kind staff. They were very caring about us having a comfortable stay. The location is great too. It was also very quiet and the rooms were big and comfortable. The room service food is also very decent. The Narnia restaurant is on the upper end scale and offer very nice romantic dinners during the sunset. Spa facilities is also very high quality and operates until quiet late.

The gym is ok but only has cardio machines (treadmill, elliptic, spinning) but no weights unfortunately.

The staff was phenomenal! Private rooms with kitchen and outdoor terrace were great, really nice stay for 5 nights. There were several restaurants within walking distance as well as 2 convenience stores that are worth checking out

The location is a little inconvenient if you are looking to do a lot of touristy things; at night it can feel unsafe to walk the little streets but we didn't face any real issues

Great facilities and location, suitable for families. Private pool and SPA is the highlight there.

Even though there are large villas they don’t have washing/dryer machine so you have to use the laundry facility in the main building. Not practical for those staying for long periods. Besides that our stay was very comfortable and nice.

We enjoyed heating the private swimming pool for our kids, who could play all afternoon in water. There is a lot of space to accommodate everybody in the family, to play or to relax. The restaurant is expensive for Korea but has great options and delicious meat.

Great sized room, good facilities in the kitchen. Enjoyed the spa tub. Very comfortable bed. Loved the welcome juice and biscuits.

Very thin walls/ceilings, could hear neighbouring rooms movements quite clearly. Room service wasn't particularly great food. The restaurant is separate from the hotel which wouldn't be great during bad weather. The gym was very bare - just a treadmill, rowing machine and bike - no weights/mats/other machines - very disappointed with this.