The rooms were very clean and well-maintained. The housekeeping and front desk staff were polite, helpful, and made the stay more comfortable.

The gym staff were unprofessional, and there were too many unnecessary rules. The gym door kept locking, and we had to ask staff to open it every time—this system was inconvenient. A 5-star hotel should offer easier access to facilities without hassle.

Nice room, nice spa facilities (some could need some renovation)

The restaurants did not meet the same standards as the rest of the hotel (quality was lower) and the price was too high for the quality we got The staff did not always meet the expected professionalism and kindness one would expect from a 5 star hotel. The customers wishes and needs should be a priority and this was not what we felt like.

The food was a gastronomic delight and always well prepared. Overall the facility was fantastic, especially the garden area which was extremely beautiful, well-appointed, and serene. And the staff was great, very professional, and accommodating. They went above and beyond to bridge any language barriers and made notes to make certain I received any assistance I might need even between shifts. The rooms were relatively soundproof. I was directly over the spa area and only occasionally hear a muted laugh from the area below. The sound I did enjoy was the melodic sound of birds in the morning because it was in a forested area. The bathroom was phenomenal! The soaking tub connected to the hot springs over which the hotel was built. It was deep, relaxing, and long enough to float in, and had automatic privacy shades. The bidet was top-rate! The darkening shades on the window worked perfectly! Very large room. Didn't want to leave!

My stay was too short!

As strange as it sounds, the bathroom/spa @ this hotel is out of this world, it is feed by hot springs! The grounds & outside pools were very nice and so were the room size. The view of the city of TaiChung in the Day or at Night was wonderful since it was up on the hills!

I guess part of it's charm, that it is a little out of the way of Center City but nothing an Uber ride can't fix.

Room is big and clean. The property looks well maintained in the public areas. The staff is friendly. It feels like an oasis in midst of a city.

It’s a bit far and away from the center of town. It’s not located in an area where you can just walk outside and find eateries around the neighborhood.

Very relaxing environment and I love that you have your own hot spring in the room so you can enjoy anytime. It is very clean and tidy. Staff will refill everything and clear the trash everyday of your stay.

Reception didn’t feel like welcoming but the room attendants were all quite nice and helpful.

Both breakfast and dinner was spectacular. Their spa the best in the city as it has both indoor and outdoor pools. Loation in a quiet scenic area. Their zen garden with gold fish delightfull. Clean and comfortable room. We loved it so much that we came back for another stay at the end of our vacation.

The convenience of hotspring tub in each room was the highlight of everything. My kiddos and I really enjoyed having a dip in the tub each night.

The location could only be accessed by uber.

They upgraded our room to sea view and It was soo cozy and the bed large and very good mattress. The staff spoke english well and was very accomodating. Dinner was surprisingly delightfull and tastefull. We can recommend this hotel.

The room and outside garden were stunning. Highly recommended for a romantic weekend.

Food in Chinese restaurant in a hotel very average. Other buffet restaurant much much better.