The staff who driving the shuttle bus is excellent. He is very polite and helpful. We met him in train station, he helped us to check the return train ticket and send us to the hotel. Unfortunately, I forgot his name :(

Honestly, staffs are excellent. Nothing to complain. But, some service and facility may only good for the guests who stay one night. For us, we stayed 3 nights. We cannot enjoy some services in between 11:00 - 15:00. Such as the game at 6/F., it was totally shut down during said period, it's available from 15:00, from that time, hundreds of guests are coming. It's spend time to queue up. For the car pick up center, it was closed from 11:00 - 15:00, it also not convenience if need service.

The kids absolutely loved the cars and motorcycles. They could have driven them all afternoon and been happy. A little tent in the room and free stuffies were a nice touch. Free cinema tickets and a direct crossing to a mall were super convenient.

Indoor kids club/play area only had space for 8 kids which was not enough. At times we had to wait for 30min, which sucks even if we wanted to play with them and not drop them off. The fine print on the Booking was wrong: We counted on using the free car rental from the hotel as described, but upon arrival, we were told it was just for Taiwanese citizens, which made zero sense, so we had to pay for expensive taxis.

Facilities!!! This hotel is catered for younger children, they can take the free car ride from 8-9 floors. Also there are other activities available, free of charge for the children. The room is spacious!!! Toiletries are branded, drinking water are very well known brand, even hair dryer is too (feels like at home!). The room flip flop also good! Not to mention, this hotel is above the shopping mall, with lots of foods selection. Free movie ticket if you want to watch movie at the mall, you just need to get the ticket from hotel reception counter. Breakfast selection was awesome! I don’t recall I saw freshly squeezed fruit juice from other hotels I stayed before, but here, you can select the fruits you want for the fresh juice!!! Even have beers selection for breakfast 🤣

Soft pillow.

With the WOW club and kids driven cars its impossible not to be wowed by this stay. Absolutely superb for kids!

I didnt like the segregation of only some floors kids can use certain model cars. We stayed in the higher end floor room, surely we didnt pay lesser than those 8th and 9th floors yet we were told they get certain cars while we can only ride basic ones. A mood damper right before we even get to enjoy. If the hotel meant this as an attraction for kids then make it fair and same for all kids, why the disparity and allowing some kids to feel worse?

1. The mineral water provided was of good quality. 2. Unlimited freshly squeezed juices and drinks at the breakfast counter.

1. Coffee could have been better with coffee beans instead of capsules. 2. Bed and pillow are too soft. 3. Room temperature cannot be adjusted so the room was a bit stuffy. 4. Massage time could be more flexible such as 30 mins and 1 hour instead of just strictly 2 hours. 5. Staff at the racing car at level 6 on our check out date was not very friendly to children. Looked annoyed when we queue up and played a few times even though we abide by the queue.

Practically a kids haven where kids can drive their vehicles freely. The tent in the room is a nice surprise for the kids. Comfortable room for the family.

The glass door of the toilet and shower area was too heavy even for adults to slide left and right to enter either the toilet or shower.

Plenty of fun activities for the kids, nice spread for breakfast buffet. Room was big and spacious though we were upgraded. Nice amenities in the room, cartoon theme toothpaste, toothbrush and mugs for the kids, and huge camping tent in the room, Dyson hairdryer!

Room was abit dated but still clean and tidy.

Breakfast spread was sumptuous and of quality. Kids centric activities kept them entertained and busy during the stay. The staffs were polite and helpful.

Can see that the facilities are a bit worn out, if the hotel can have a facelift/renovation, it will have a more refreshed outlook.

A great place for family with kids, kids love driving cars around the hotel. The location is very convenient too, there are shops and restaurants just downstairs.

The rooms are a bit old, and the heating aircon does not work very well.

Free upgrade and replenish items for the kids every day even if we did not utilise it. Luxurious items provided. Room is very spacious and our children enjoy running around the room. Lots of activities for the kids. Hope to come back again to enjoy all the facilities in the hotel.

Found a small cocktoach at both the rooms during on of the night =(