location is good

room is small as we choose the one with spa tub… be careful of the steps

We were there for a night on April 26th. Indeed, it was a short stay. There were plenty of food for the breakfast that suit everyone including children. It is strange that ice cream is also served during breakfast which we normally don't do it in Malaysia :-) The hotel is strategically located and within walking distance to the local street food, snacks and convenient store. Well recommend for family and small group tour, the only setback is the narrow street to the hotel and posted great challenges for the big vehicles.

There's nothing that we didn't like except the 2 big earthquakes in Hualien (6.1 and 5.8) that woke us up in the middle of the night

This hotel is beautiful! Excellent location. Staff provided service above expectation. Included in price is quite exceptional afternoon tea. Unlimited ice cream! I really felt the hotel make a huge effort to provide for their guests. First thing you'll notice are the beautiful aromas of the place.

It took 10 - 20 minutes for the hot water to come through the pipes. There is no boiler at the hotel - the hot water is provided by a natural spring. Which is pretty novel but when I arrived and wanted a shower it took me a moment to prepare to wait haha!

All are good

Nothing

The family suite room was spacious enough for 3 of us and the hot spring bathtub was just nice for a family of 3 like us. Many shops and restaurants nearby the hotel and very convenient.

The breakfast options can be better/improved with different variety. Had been there for 3 days, almost all the same options of breakfast.

The beds are very comfortable. There is onsen in our room and the bathroom is very spacious. The location is great! There are lots of eateries nearby.

The bathroom is dim. It would be nice to have a light next to the mirror. Breakfast is not tasty. We found some delicious spring onion pancake near the hotel.

Free sumptious breakfast and adequate afternoon tea provided. Hotel is beautifully designed in Japanese style. I had the loft room which had 2 storeys. Spacious and lovely bedroom upstairs and gigantic bathroom with a large tub for soaking in hot spring water.

Only criticism is that the the lift does not reach the ground floor. Needs to carry luggage up 6 steps to reach the lift. 1st floor aircon in my room was also not working well so can get a bit warm hanging out in the downstairs space.

Good location and spacious room with big hot springs bathtub for a family. Include breakfast and tea break, value for money. Good location with many restaurants.

The curtain of the bath room is outside and not inside the toilet and can't lock the door. So the privacy of sharing the room with men and women could be an issue.

Check in time LATE, Check out time EARLY. Their check in time is 4pm but check out time is 11am!

Great location-right in the heart of Jiaoxi downtown. Good value, new facilities - a tub for hot spring inside the room. Breakfast and afternoon desserts provided. Good communication! I am really grateful that the staffs happily resolve some last-minute adjustment.