The hotel has a very central position. Staff is great, available and attentive. Breakfast is very delicious! The rooms are spacious and comfortable. Parking is provided. The service of this hotel resembles many 5 stars hotels we have been in, we had a fantastic stay for 5 nights.

The only problem we found is that our room wasn’t cleaned during our stay. The room was delivered to us in a very clean state, however the maid just made the bed and put the towels in their place every day, without cleaning the floor, changing the minibar, or adding water.

Large clean modern room, decent buffet breakfast available @ €15pp, undercover parking.

Only 1 pedestrian entrance via the Novotel & Ibis main car entrance requiring long walk around 2 sides of the entire perimeter of the complex to exit to the other street. 2nd gate locked.

The property has a great location, parking garage and is very clean. There is free water everyday and the staff is very friendly and helpful even if they do not understand English.

The fridge in the room is a joke, it doesn’t cool at all. We asked for a technician several times but all we got is an explanation that it can not be changed. Also the laundry service was quite expensive and the Internet wasn’t working (ok for WhatsApp texts but during a one week stay not once was I able to do a phone call via WhatsApp or Skype). Some very nice technicians tried to make the Internet cable in the room work but no luck. I had to buy a SIM card.

A let’s say good offer. Not the best standard of a Novotel, but it is ok for Gaziantep.

Receptionist are kind of ok, but waiters are lousy and not eager to be polite, always suspicious. It is stupid to eat there, because Novotel restaurant splits the same stuff with Ibis hotel restaurant which is annoying and time costing.

I mostly like is, friendly stuff, clean and comfy hotel, amazing location, nice food ☺️mustafa (bellboy) was very very helpful and friendly stuff and Sibel (cleaning lady) was a very nice lady she was there anytime we need it anything , Novotel is my one of favourite hotel.

My first night started with bad experience but after all were good.

Its close to everything, forum next to it. the breakfast was good with varieties

The bedroom's bathroom floor was not clean at all. At arrival, we waited for about 10 minutes for someone to welcome us and check us in. The service at breakfast was not very good.

Renovated and nice looking area , very well located

The fact that i had a reservation number and reception did not use it to register or get the info from it . We had to fill in papers & put passport numbers again..waste of time for all.

Comfortable large room, clean nice bathroom, quality toiletries. Great location next to the Havas bus station when coming from the airport and across from the Archaeological Museum which is fantastic. The historic center is accessible on foot. We forgot the phone on the bus when we arrived from the airport, it was late in the evening. The girl at the reception does not speak English but she solved our problem, she immediately contacted Havast bus, found the driver and arrange everything, he bring the phone to the reception. Staff also book a taxi for us on the last day.

We had communication problems. The staff does not speak English, except one girl who (of course) did not work all the time. They wanted to charge us more than the amount of our booking reservation (double). I think the receptionist was confused with the Euro TL conversion, calculation and the Booking reservation system. After several exchanging our calculators, we managed to reach the right price. He was nice and kind despite the confusion.

Clean, comfortable and good facilities including a big carpark right next to the IBIS hotel. The hotel is almost attached to a very fancy indoor shopping centre called the Forum. A short leisurely walk of approx 7 mins takes you by the old city of Gaziantep by the castle with all hustle bustle and many restaurants. We used the hotels laundry service which was reasonable. Great breakfast at hotel. Friendly and helpful staff.

Nothing

Overall, our experience was quite positive. The staff, especially Mustafa the doorman, were exceptionally friendly and attentive throughout our stay. However, there is room for improvement in the comfort of the beds.

The beds are not comfortable.