Our sea view suite had amazing views, it was beautiful and very comfortable. The Spa and Turkish bath was excellent and we absolutely enjoyed the experience. We loved the hotel and it was great value for money

The room was booked for 3 people but they only supplied towels, bathrobes, sleepers and toiletries for 2 people. We had to request through Reception to supply bedding clothes for the third guest and had to call later on to chase it, as it took well over an hour for someone to bring them to the room. This was about 11.30 pm, so it was not a good service to make us have to wait for so long so late at night. The quality and variety of selection of the food at breakfast should be improved, specially the hot food and fresh fruit. It felt we were in the dining room of a private hospital, as there were many people with hair bandages from hair implants which was very unpleasant

This second Vist. I would like to express my sincere gratitude for my wonderful stay at your exceptional hotel during my visit to the city from May 19 to May 31, 2024. The staff was incredibly friendly and helpful, and the room was spotlessly clean and very comfortable. I thoroughly enjoyed the delicious breakfast, the excellent hotel amenities, and the wonderful swimming pool, health club, and 15th floor restaurant. The location of your hotel was also fantastic, with the Hill Town Mall conveniently located nearby. This allowed me to easily do some shopping and exploration during my free time. The hospitality at your hotel is truly outstanding, and I would highly recommend staying at your hotel to anyone visiting the area. I look forward to visiting your hotel again in the future. With my deepest thanks and appreciation, Algorashi, Turki

This was my third time staying at this hotel, and my experience keeps getting better. The view is absolutely beautiful, making it a great place to relax after a busy day. I also noticed that they are upgrading the hotel by replacing the carpets with brand-new ones, which shows their commitment to maintaining high standards. The WiFi is free, which is a plus, but it was just okay—not the best. There’s some room for improvement. However, overall, everything was great, and this will definitely be my go-to choice for future business trips in the Asian part of Istanbul. Highly recommended!

Wifi was not as expected

To the esteemed General Manager of Hotel, I hope this letter finds you well. I would like to sincerely apologize for the misunderstanding that occurred during my stay at your wonderful hotel. I would like to clarify some matters that may have contributed to this miscommunication. Firstly, I want to emphasize that the service I received from your staff was of the highest caliber. They treated me with utmost professionalism and kindness, providing me with everything I needed during my stay. However, it seems that there was a misunderstanding at times, which caused me some inconvenience and disturbance. I acknowledge that I played a role in this misunderstanding, . I was not clear in describing the requirements I wanted, which led to some confusion and lack of understanding. I fully understand that this misunderstanding is not reflective of the way your esteemed hotel deals with its guests. Therefore, I would like to express my deep gratitude and special thanks to you as the management for your generosity and great understanding in handling this misunderstanding. You have truly demonstrated a spirit of care for guests and a dedication to providing an exceptional stay experience. I am grateful to you for all the efforts you have made to make my stay comfortable and remarkable. You may have faced challenges in dealing with me and the misunderstanding, but you handled them with utmost professionalism and friendliness. Once again, I sincerely thank you for your hospitality and flexibility in handling the situation. I promise to continue looking at your hotel with love and respect, and I will recommend my friends and family to experience a stay at your wonderful hotel.

- Laundry and ironing policy. - Exhaust fans in the bathroom. - Some employees do not speak English, French or Arabic.

We have stayed at Elite World Grand Istanbul Küçükyalı several times already, and keep coming back! Up until now we only had time to stay for one night each time, however looking forward having an extended upcoming stay there soon. The hotel is located within short walking distance to Hilltown mall (lots of stores and restaurants), so no need to drive a car in between. Staff are all friendly, cleanliness is great and overall service also good. Breakfast room is very large so it never felt crowded, and there are plenty of food choices. We never had time to try any of the facilities (gym, pool, spa etc.) but hopefully next time! Can genuinely recommend staying here, especially if you need/like to be close to the Sabiha Gökçen airport.

So far we have not experienced anything negative. The only thing might be the quality/taste of coffee at breakfast….However I believe they might have changed the brand last time we were there if I remember correctly 😉

They had coffee and tea in the room along with bottled water. The Turkish Bath Spa was nice. I did not get any services there I just used the amenities. I lost $100 Euro as it fell out my pocket. This was in the room with the breakfast buffet. When I asked if it had been turned in the food and beverage manager had it in an envelope.

It was close to a great mall and you could walk to a ferry dock but it was a long way from all of the touristy things. I put a deposit on the room for insidensels but did not use it as when we ordered room service they would not let me charge it to the room the made me pay for it with a credit card. So do not leave a deposit just pay with your card if you need anything extra.

We were welcomed by the manager Mr. Koray Bicer. He provided us a very nice room on the highest floor, which was much appreciated. He really took a good care of us during our stay and assisted very professionally with our requirements. Lobby was marvelous. Hotel interiors had a sense of luxury. Huge infinity pool with view of Adalar islands. Room was well maintained, clean and spacious with a very large bed and a great view. Cleaning staff team did excellent job everyday in our room. Good breakfast buffet although hot station should be extended. Beautiful outdoor seating near the pool. Walking distance to Hilltown mall. We really enjoyed our stay and definitely we ‘ll come again.

Pool cleanliness requires more attention.

‏The reception, especially Mr. Hassan, is excellent and very helpful. Right man in the right position

‏for Koray, he is a disgrace to a 5-star hotel, racist, arrogant, unfriendly and unhelpful. I think there are many more qualified people than him for this position

Reserving this hotel was one of our best decisions we made. Beautiful stay with best views, clean rooms, I must say the breakfast was very delicious with variety of choices. Very kind stuff specially the front management provided us with great customer service. One of the stuff Ulas was very kind and helpful yet handled everything for us highly professionally. I highly recommend this hotel for anyone coming to turkey this is one beautiful hotel to stay in. Special thanks to the front assistant manager and also the front manager Koray.

The Hotel was great with facilities we reserved 6 rooms and they have arranged wedding party for 41 people with food and drinks in the court yard which was nicely laid out and well manged professionally organised we all had a great enjoyable evening. I have stayed there for 6 nights it was a very pleasant experience I made a full use of the Spa, outdoor swimming pool and bar very polite and helpful staff all across the hotel. The room was good size with Mini bar and a great view of the islands...