Great location! Amazing pool! Rooms were spacious with everything a family needs for a perfect getaway.

Limited parking in our building structure. Had requested a higher room & got 2nd floor 🫤 Had no hair conditioner or lotion & hair dryer was not working. Told a cleaning lady & she said they had no more. Called front desk and they took over am hour to bring it & they just left at door with out knocking 🙄 Pool was amazing!! But don’t understand why they don’t open the gates that allow you direct access from your specific building, but make you walk around. They also closed off some parts of the pool. Didn’t like we were getting pushed to do a time share tour 🙄 on our vacation time!! Very annoying.

Loved the pool, beds were comfortable, good shampoo etc, great kitchen

I don’t like having to pay more when I get to a hotel. It feels like your being sneaky. When I booked online, it said taxes and fees were included and I was done. Then when we got there we had MORE fees. That they wouldn’t give us our room if we didn’t Pay. So it’s just not very honest. Or upfront. Just charge what your going to charge… Don’t be sneaky

We like the security you have in the property now. We love that everything it’s walking distance. This has been our third year in a row staying in this resort. The check in process was easy and fast great customer service. The bartender in the pool area are quick and friendly. We love coming to this resort. We will definitely be coming back.

Staff in the pool were rude and disrespectful. We love coming here because my kids love the pool and slides. But the staff this year in the pool area were very rude and disrespectful. I am very disappointed about the pool lifeguard. Also my husband ask for manager and the manager himself denied that he was the manager. He just wanted to give compliments for his staff.

I liked the pools and water slides and kitchenette.

I did not like how the TVs were not smart TVs. This resort should have a smart TV in every room that will have the options of Netflix Hulu and other TV apps to sign in anyone that has an account. I also didn't like the beds. The beds were too firm and uncomfortable to sleep in.

concierge mgr named Bianca was very nasty, after they couldn't get me the discounted tickets I had paid $430. I asked for a refund so I could purchase tickets at the higher price on my own. Bianca said they couldn't refund it and I'd have to wait a few days and then hollered at me saying the reason I couldn't get the lower priced tickets because i had past due maintenance fees owed to Hilton. She was very rude!!

We loved the view we had from our balcony and how spacious the suite was. Space wise it was great down to the bath tub. That was a huge plus.

About the only real complaint we had was our bed. Felt like that could have been a lot more comfortable for being a resort.

Didn't like the automatic tip on bills. Then asking for additional tip.

We loved the spacious accommodation for our family of 5. The 2 bedroom suite was amazing.

The mattress’ were awful. Definitely need to upgrade. Our bodies were sore every morning. We didn’t love that the majority of the pool was closed off in sections. Our boys would go on the waterslides and we couldn’t enjoy the other half of the swimming area near the slides to watch them because it was closed off. There was a small area near the restaurant open and it would have been nice to spread out. They said the slides were open daily at 10:30 but often there wasn’t a lifeguard staffed at the slides so it would be open intermittently through the day.

The place for the most part was quit, and I felt safe. I loved the location and the on site Cafe, we used it often. having a kitchenette in the room was a great savings because we didn't have to eat out every meal. the pull out sofa had a great mattress and was very comfortable for our guests. They had a great gym to work out and hot tub and pool for after. They even had water slides.

When i arrived there were two industrial fans blowing into the bedrooms, why, I don't know, maybe they had some kind of leak. There was some kind of dirt on the floors that caused your feet to get black when you walked across them and when I asked for housekeeping to come mop the floors they never did. Finally I had to chase down a cleaner and get a mop for myself. There was no shuttle to the strip which would have been nice and when I extended my stay for a day I couldn't do it onsite and had to go on a booking app to do it. And the pool had a lot of closed sections due to lack of staff i was told.

Very clean and a beautiful setting.

The shower water pressure was laughable. Every time I showered I was reminded of how upset it made me. The balcony drains were plugged and I had to call maintenance twice to fix the issue. And the TV’s were nice to watch but antiquated in the fact that you can’t just Bluetooth your cellphone to the TV to watch movies. Also, no smart tv functions like built in movie streaming apps.