Nice amenities. Clean. Helpful staff

Signage to get from the parking garage to the elevators to get to our room was lacking. Turned out fine but we wandered for a bit until someone offered us help.

The room was beautiful and so was the lake view. The room had a balcony that faced the backside of the lake. My disappointment was that the refrigerator was not working, so my leftover lunch was ruined. And I walked to the Spa, to book a massage and the spa receptionist informed me the spa was under renovations. I would've like have known before booking that the spa was not available for services. However, the mgr and staff was pleasant and accommodating, and sent someone to replace the refrigerator immediately and gave me a voucher for brunch. I really appreciated the resolve. The hotel grounds and atmosphere was absolutely beautiful!

The Spa was not available during my stay. The refrigerator was not working.

The hotel was really nice. I’ll be staying again when I return for work. I liked that the Village with more affordable restaurants was practically part of the resort.

Only disappointment was that it was such a long walk from parking to the rooms and locating the elevators was tricky. It was easy to get lost down the wrong hallway if you’re not paying attention. WiFi was decent for most needs but struggled with large files.

The property is beautiful and your staff is stable, friendly, and welcoming. I love the restaurant both in and those around the hotel. Parking is free and available. Your bar room staff were fantastic!

We stayed four days and didn’t get room service even once. Garbage was overflowing and we needed clean towels. Last visit we had great service and we were very disappointed this stay.

Beautiful setting, a British car show was taking place during our arrival, which I personally loved.

The initial contact with the front desk was less than perfect. She said she had no rooms available yet, took our number, and then we watched two couples check in under the same circumstance-both of whom got rooms immediately, while we were never called.

Exquisite detail to my room service order.

There was a large gathering of girls' dance teams or something similar. They were having some type of competition. Sometimes they were loud which was not the fault of the hotel at all. Seeing little girls in full make-up and costumes, though, I thought was creepy.

Great location. Not far from Las Vegas or the airport but peaceful and away from all the bustle. Lots of options for local restaurants given the small village on site too. Staff all friendly and helpful. Lovely spa and pool, and good sized room. Food at the hotel bar really lovely.

The hotel is huge. It’s very easy to get lost when on site and the directions to different places could be a bit better.

The front desk staff was so sweet, easy check in. Also the location is great, away from the hustle and bustle. Everything was clean and the property is beautiful. Also, Sharon in Lost Prevention helped me find my prescription glasses and was so kind the whole interaction.

The smell of the inside of hotel

The staff was amazing, they made so many accommodations to celebrate our anniversary!

A lot of walking since it is an older building the layout isnt well thought out so have to walk to different hallways to different elevators to get to the fitness center, pool, gift shop, parking garage etc.

Location, food, staff, clean

Unfortunately, days 5,6,7 of our 8 day stay, the facility experienced the failure of the air conditioning system. Vegas temp 110. Not a good thing to lose AC!