The staff at check in was awesome. The in room service dinning staff exceptionally awesome. The engineer who fixed the light switch was awesome and was knowledgeable of info. So because of them we would be back

When I booked I put a note in asking first something special in the room. It said it could be done. No one contacted me. I did not know I had to contact concierge after I had already asked . So it was not done. I then asked for a microwave. To be in room. It was not until I asked. The light fixture was broke. I called someone for that. The outside cushions were soak wet. I waiting no one came to replace. The Henry’s greeter was not friendly.

Beautiful and clean

The only issue I experienced was the staff continued to direct me to lost and found when I inquired about a sweater I left in one of the property’s restaurants. I was hoping to get it back quickly the next morning (given it was a restaurant I left it in versus somewhere in the hotel), but I was pushed into a black hole of their lost and found process where no one answers the phone - ever. I filled out the online form which responds “if you don’t hear back from us, we didn’t find it”. No empathy from a few staff members about it other than a shoulder shrug. Disappointing.

The hostess gave us an upgrade when we checked in. The room was excellent, super big with 2 bathrooms.

The room was very close to the elevator and we could hear the engine every 20 seconds during all the time we stayed. Also the room service crew removed the do not disturb card without our authorization, and entered the room without knocking while we were still there at 10:30 AM. The checkout is at 11:00. the room was relatively dirty because I could see dust in every surface of the TV, mirrors, bed frame etc. One of the TVs was broke. For the price of the room, comparing to other hotels, this one did not offered cotton pads, Q tips and hair caps.

Check in staff was excellent and helpful. Location was excellent Room was clean and tidy but could do with modernising and would have expected in room music system and control centre for lights, music curtains etc. Balcony had great views of the fountain and strip.

Staff at the sports book bar were slow and not very attentive.

We loved having the terrace

The couch clearly had old throw up stains on it, you don’t expect that in a suite. We also tried to pay for early check in or late check out and they were unaccommodating both days even when offered to pay.

It was beautiful, staff was really great! Loved finding the speakeasy’s

Elevators took forever. It seemed like some of them for our floor (59), weren’t even on because the only ones that ever came were on one side of the wall.

Balcony views were great!

I was under impression that I had a room that had also bathroom/tub views of Bellagio fountains., but it did not.

Enjoyed the upgrade view.

No tea or coffee facilities in the room. No free water unless you’re willing to drink it out of the faucet. Bottle water prices are astronomical. CVS pharmacy was our go to for bulk water purchases, I mean for the price and the resort fee….come on !

Great hotel have stayed there many times before it ticks all the boxes

I had a lot of bags in this transit through vegas, I found the staff to support with bags pretty rude on both arrival and leaving, not what I’ve seen in other hotels

The location of The Cosmopolitan is absolutely unbeatable. We stayed in a Terrace Suite with a fountain view, and the sight of the Bellagio fountains from our spacious balcony was nothing short of magical—especially at night. Sitting out and watching the fountain shows was a highlight of our trip, though it was too hot to enjoy the balcony during the day. The hotel is conveniently connected to the Miracle Mile Shops via a short indoor walkway, or you can cross the street into Planet Hollywood to access the stores. This mall offers a wide range of reasonably priced restaurants and shops—definitely more affordable than the food and retail options within The Cosmopolitan itself. If you’re looking for snacks, fruits, or quick essentials, skip the Cosmo’s in-house store (which is wildly overpriced) and walk over to Miracle Mile instead—you’ll likely save 30–50%, depending on the item. The casino floor was well-ventilated, and we barely noticed any smoke indoors. This was a welcome contrast to The Wynn, where the casino felt smoky even while dining in an open restaurant near the floor. Eggslut is one of the few on-site breakfast options, and while the food is fantastic, be prepared for a wait—lines start forming as early as 7:00 a.m., and it took us around 30 minutes to get through. We didn’t travel with kids, so I can’t speak to family-friendly amenities, but for couples or adults seeking a central location, stunning views, and easy access to dining and shopping, I would highly recommend The Cosmopolitan.

The in-room dining service was prompt but quite overpriced, as were the minibar and fridge items (even bottled water), which we avoided altogether. The bathroom was spacious and stylish, but when we arrived, the shampoo and conditioner holders were empty and there was no toilet paper stocked. Thankfully, a quick call to room service resolved this promptly. However, the biggest drawback—and frankly, a surprising oversight for a hotel of this caliber—is the complete lack of an in-room coffee or tea setup. No coffee maker, no kettle—nothing. For travelers who enjoy a morning cup without heading out, this was a real letdown and felt like a basic amenity that should be non-negotiable.