Everything except breakfast. The hotel common areas and my room were very clean. Great customer service at the front desk when I checked in. The guy was friendly and helpful.

Breakfast was not so great. The hot breakfast only included scrambled eggs and some hard fried potato cubes. No meat, no cheese. The cold breakfast items were adequate - cereal, toast, muffins, waffles. No bananas but there were oranges and apples. Juice, milk, and flavoured yogurt.

Very friendly, helpful staff. Nice, clean, well set breakfast area, extensive hot buffet choices, immediately responsive to request for service on dead TV, immediate help with complicated cord issues that solved the problem. I'd certainly stay there again!

Maybe the TV problem was caused by housecleaning, but maybe by previous guest. Perhaps they could be proactive about that. But I repeat, they responded immediately to request for help and got the system back up and running.

Bed was comfortable. Welcome bag was a big plus(very surprising as not One hotel we’ve stayed ever gave a Welcome Bag). Staff was very accommodating also. Will stay again on other trips to Big Springs.

Breakfast items were cold and limited. A little more attention and supply; otherwise a very good stay.

We stay here pretty often .. staff is always friendly and helpful...facilities are clean and nice rokms

Ice machine on first floor did not work had to go upstairs for ice... there was a beeping noise coming from the hallway that beeped every minute as I timed the beeps... electricity was off for over 2 hours and it got plenty hot in our room..

Location was great, I stayed there so that I could make it to clinicals on time! The front desk attendant was super friendly and helpful, I would definitely stay again

Everything was fine with my stay I don’t find anything I don’t like it was quite for the most part

I liked the friendly staff. I had a problem with bites I don't think they were bed bugs they were probably mosquito. And at about 2 am I asked if they had something for the itching and they didn't have but the worker was so nice. But the bed was the best it was a dream!

My daughter who's stayed with me she was looking forward to the pool. But other than that it was all nice.

Checkin was quick and easy. Our request for a ground floor room was filled. The room was spacious and clean and comfortable and attractive. Breakfast choices were 8 of 10 and more than adequate.

The in-room coffee service only had 1 pouch of caffeinated coffee, and the facial tissue box was nearly empty. Very minor things, really.

The location is convenient. Even though it is near the highway, the room was quiet and comfortable. A number of oil field workers seem to stay here. Some mud and dirt was tracked (from their work boots) into the hallway outside our room, but I think that is unavoidable in West Texas. Otherwise, the facility was clean. The hotel was set up for a full breakfast buffet, but they gave out breakfast in paper bags, and this seemed odd since 100% of the other hotels that we have stayed in this summer had gone back (from Covid protocols) to full breakfast buffets. We were able to choose items for our bagged breakfast, and breakfast sandwiches that could be heated in the microwave in addition to cartons of milk, cereal, yogurt, etc. were among the choices. The sack delivery, however, limited hot choice varieties. Overall, it was a very pleasant stay.

A breakfast buffet would have been nicer than a sack breakfast.

Staff is always so friendly. They are always so gracious and accommodating. The bed was comfortable and I rested well. I have stayed here many times and it never disappoints. I will be back soon. Thank you.

The room was clean and comfortable. Bedding was comfortable and the cooling functioned well. The location was very convenient.

Unfortunately, the elevator floor was soiled and sticky and the ice machines in the building were all out.