We got stuck in Rawlins during a winter storm. The night prior all hotels were booked, so we slept in our car. The woman I spoke with on the phone was so kind & accommodating; she had a room available before 10am the following morning & did not even hesitate to allow us to check in early. Dogs are allowed for a flat fee, so we were grateful for that as well.

The hot tub was closed for a good part of the day, from around 11am to 5pm. The front desk said this is typical for the chemical treatment process, but I’ve not experienced this before at other hotels.

Breakfast was actually pretty good and cooked fresh. Breakfast area was roomy. Only one person working the front desk in the evening and everyone seemed to arrive at once because of deteriorating weather but the employee handled it well. Beds were extremely comfortable.

Decor was slightly dated but we were told by the front desk that they are actually in the beginning of a remodel.

The breakfast was by far the most amazing part of our stay. The scrambled eggs were fresh and not rubbery. The coffee was actual coffee - everything tasted great. And having it be right next to the off-ramp of I-80 was so easy. This was our last stay on a 10-day trip, and so having such a great stay for our last hotel night was perfect! Oh, the window could open, so we had FRESH air coming in all night, instead of that grinding sound of the AC.

No negatives

Poor support from the front desk when checking in. Had to wait for an hour to check in because booking.com sent you the wrong confirmation notice number, but the front desk didn’t have the intelligence to check the name on the reservation. Had to pay at the desk for a room that was already paid for through, then ending up with 2 charges for the same room by the error was identified. Then got caught up in a no refund squabble when trying to get one of the charges removed.

Great breakfast soread, comfy beds, clean rooms , welcoming staff

Wish the rooms were under $100 we neded 6 rooms total during the trip from washington to South carolina we stayed at a Hampton hotel for each night we needed a room in different cities along the way. The rooms ranged from 120 to 160. An economy one night stay for $90 would be great as an option

The staff were exceptional. Jessica really went above and beyond. She is a great asset to the property. The day manager that took over the following day also. Sadly, I don't remember her name. She canceled her plans to come in and cover unexpectedly. Breakfast was very good, and the staff preparing it were friendly and efficient.

Freshly renovated.

Giving cc info for ‘incidentals’ Like you’re ordering room service? It’s a ruse to get your cc# when you pay thru 3rd party such as Booking.com. Someone should empty the dog waste receptacle once in a while.

Cookies and cold water urn upon check in. Coffee and tea station. Check in lady was very amiable. Comfortable beds and pillows. Nice hot breakfast.

They were working on the upper floor and the elevator was covered in cardboard. Did not know this till after check in.

When the highway closed unexpectedly over Thanksgiving weekend, they unhesitatingly let me book with my 80 lb dog. Lifesaver! It sure beat having to sleep in the car in 15 degree temperatures. I paid a little extra (~$50) for having the dog along, and I was delighted to get to do so. Clean facility, helpful staff, and a great location.

The rooms had been newly renovated and our floor was very clean.

The hotel is being renovated and the swimming pool was closed. I specifically wanted a hotel where my family could swim. It would have been nice to know the pool was closed.