We got caught by the Yagi typhoon during this time, but the staffs and the owner came to our rescue. They provided us with complimentary food during the storm, and when we needed to race to the airport for the flight in a typhoon-ravaged Haiphong, no taxi were available but the owner took us to the airport even without charging. It might not be a luxurious, 5-star hotel, but it's definitely top quality thanks to the staff and owner's professionalism and hospitality.

Modern and clean. Spacious rooms. Close to the airport. You can see the airport runway from the balcony and watch plane landings and take offs.

The spa, restaurant and skybar were closed and staff didn't tell us about that at the check in. It is located outside the city center, so there's not much to see and do in the area outside of the hotel.

The standard room is quite big and clean, having full conveniences ( incl. dining table, kitchen cabinets, washing machine...). It's suitable for whom plan to have a long stay in Hai Phong city.

I prefer to sleep in dark room but the light green from airconditioner is too strong at night.

Nice pool and room with washing machine

Haggling with the hotel for free transportation to the airport. Clearly stated on their brochure. The quality and quantity of the breakfast is below acceptable standards. Steep stairs up to the hotel.

Very nice room and hotel! Pool, steam room and gym were really nice and breakfast was delicious! Good view from the balcony and staff were very helpful and quick to respond to any small issue

Room didn't have any kitchen equipment but staff were helpful in organizing for us

Breakfast was good but not very big.

Access to pool is through a parking lot - many guests walked into the elevator wet after the pool. Perhaps, there can be better signs for towels and not wetting elevator. Also, we needed a taxi to Ha Long Bay - staff were kind enough to provide it but it took a while for it to arrive. When it arrived, it was a 4-seater instead of a 7-seater. We asked for a replacement - it came shortly after but the process took sometime.

excellent service, worker help me use washing machine, help me charge money into sim card. wifi good. air conditioner good. bathtub good.

Hotel was ok for a one night stopover with a late arrival. Was a way out form town but didn’t matter as we weren’t there for long other than to sleep.

Location

The room size and layout. The gym and pool were also good

The bath had a hole in it so it leaked when water was in use, the breakfast had ants all over it, the room was infront of lifts and very noisy with people having parties, talking really loudly, cockerels going off at 4am and then a local announcement at 6am every day over the tannoys. We also had our washing dried by the housekeeping service and they tried to charge us £17 when we were told about £2 and then added it to our bill twice and tried to charge us double room rate twice. All seemed quite sneaky!