Enormous penthouse apartment had plenty of room (5 bedrooms, 4 bathrooms, plus huge living room with loads of seating) for my family of 8. The facilities were even nicer than we had anticipated - very roomy and luxurious-feeling. Fantastic wifi, rooftop deck, clean elevator...it was all good! The cleaners came every day, and supplied us with fresh towels and water bottles as well as cleaning up all our mess. And the front desk staff were incredibly friendly and excited to help, especially the young man who works the afternoon/evening shift. He went the extra mile more than once for us! Everything we asked for, they supplied. I would recommend this place to any large group coming to Hanoi!

The location is in a very safe neighborhood a couple kilometers outside of the tourist center/old town. It's about a 25 minute or $3 taxi ride. Some people won't want that. Personally, I think it's a bonus; in this neighborhood, we literally saw no other tourists the entire two weeks we stayed, and it was so much less crowded! The locals were friendly and eager to interact with us, rather than bored and trying to extract every last dollar. Prices in the neighborhood were also way better than in the tourist center - food, nail salon, bakery, etc. Don't leave without eating the bun cha (only served at lunchtime)!

Very very helpful and friendly receptionists (Francois and Sam), who also speak good English, which matters a lot in Hanoi where I can’t seem to pronounce anything comprehensible to most people). Also friendly other staff - cleaners and watchman) Big and well designed rooms - and mine with a bath (!!!! first in 16 months of only getting showers for me) Would give 10 for all these factors and kitchen for the price - but some misinformation on current description of facilities. Area is great - in a non-touristy way/ or anyhow almost completely local - but usual manic driving and difficulties walking without being run over.

I have a kind of golden rule only to book rooms with balconies (that way you can at least escape a crappy room) - but this place did not have the balcony it claimed. (Also claims a washing machine - but that’s in the shared hallway and you pay - minor whinge but important for some people (e.g. with babies) - so those claims of facilities should be deleted asap. Would be even nicer design with lower lighting options.

Firstly, the property is a piece of luxury. We had 3 floors to ourselves with one Studio Apartment + 1 5 BHK Apartment with Terrace. All of it is spacious and so, so well-kept. Special mention to the receptionist Tony who always went out of his way to help us with things that were not even in his purview. Also, receptionist Sam, was very understanding on requesting for a late check-out due to a health emergency faced by one of my friends. I'd totally recommend this property to anybody who'd want to have a comfortable stay in the heart of the city. Thank you Irest 💙

The apartment was perfect with everything on hand if you wished to cook. Numerous cafe's close by and a shopping mall within a 20 minute walk. The old quarter is only a 35,000vnd grab taxi away which I have stayed in many occasions. Glad I chose this apartment and the young lady on reception (Ngọc Anh) was extremely helpful many thanks. Overall worth every penny, from the housekeeping staff for the cleanliness to reception. See you again before and after my visa run.

Nothing, everything was perfect.

This is a great place to stay really friendly hounesest staff lots of local places to eat and shop for essential goods. Safe and secure will stay there again.

Balcony is not really a Balcony itsa leadge that is not big enough to stand on never mind sit out

Convenient location for where I needed to be for those few days. The room was huge and had great amenities and even a hob though I didn't need to use it.

Nothing bad to say!

Staff was helpful. Spacious Convenient location

Bit more cutlery will be useful. There was some issue with lift, but staff was helpful in sorting it out quickly

Excellent location with convenient access to popular spots in the city. The room was the ideal size and had all the essentials, such as a refrigerator, kitchen, water, etc. Room was completely quite and convenient for a couple's quick getaway.

The trash in one of the bins had not been removed when we arrived

Good location, near the skytrain station, everything you need is nearby. The washing machine and the dryer were free of charge. The staff was friendly and helpful.

We expected sofa bed but there was only a coach so it was not comfortable to sleep on it.

Very helpful and informative staff. Netflix and Amazon Prime movies included. Quiet room with large windows and full sized fridge with utensils and cook-top.

Chain smoker near reception area. Stairs were cluttered and difficult to walk up or escape in case of emergencies.