Tommy was the friendliest host, he didn’t get to meet me until checkout and made sure to introduce himself and insisted on making me a coffee and a banana to apologise for not being there during my stay. The hotel itself is well looked after with great value for money. The room is very spacious and clean. 24 hour reception is good for solo traveler’s wanting to feel safe with late flights. Water, tea and coffee are free. Tommy has great English so communication is easy. Would recommend this hotel to anyone who has an inconvenient flight time as it’s a 5 minute drive from airport. Thank you again Tommy!

Location close to the airport, which was important for our 1 night stay. Triple glazing meant good sound proofing of our room, to aircraft noise and close by airport road traffic noise. A good breakfast was provided. The manager/owner was eager to make sure our stay was a good one.

First contact staff member was not good: he initially short changed us, then tried to charge a more than the minibar bar prices for drinks from reception; then suggested a booked Grab taxi for next day at 150000 Dong, which turned out to be only 50000 Dong the next day. Not a good start for tired travellers. Not too many food options in the not so attractive surrounding area. Booking.com should carefully check the room descriptions, as our room didn’t have many of the facilities listed in the room details. eg washing machine, clothes dryer, CD player, DVD player and …Fireplace! LOL!

If you’re looking for a place to sleep near the airport before a flight, this place is a good choice. Its owner/manager, Mr Tommy, is friendly, helpful and attentive. We were looking for a place to sleep after a long van ride before an early flight. Tommy set us up with a good,clean comfortable room, and arranged for breakfast and a car to our flight. If I had any complaint it was that the room smelled a bit from cleaner, which is a positive in retrospect. There are no frills and we didn’t leave the premises. But for us it was what we needed. And 35 USD is the right price.

After much research, we chose the New Airport Hotel based on its location and room size. We were pleasantly surprised that the room exceeded our expectations on many other levels. Late check-in wasn’t a problem and went without a hitch. The room had everything we needed for our one-night transit stop, including a hairdryer and basic toiletries. Drinking water was available in the room, and there was a fridge in the lobby with more beverages. Tommy was very helpful and quick to reply to all of our questions, making sure our brief stay was as pleasant as possible -- 10 stars for service.

Well it’s all been said hasn’t it, Tommy’s infectious enthusiasm 👏(the world needs more Tommys), the clean spacious quiet rooms, double glazed windows ensuring no traffic noise, simple but delightful breakfast providing all one really needs to tackle the day, brought up the steps to the restaurant by Tommy and his offsider…and yes they have a kitchen to correct the ledger from one totally negative review. An interesting little village with several restaurants and shops. Very local and non touristy. Tommy organised a 5.45 am ride to the airport 👍 Don’t hesitate to book, best value for money in Hanoi.See you again…

Clean comfortable rooms,the staff are lovely, extremely friendly and helpful. We were able to book some day trips and overnight visits from here with the help of the staff,for a very reasonable price. The location is good for the airport,but we used it as a base while we stayed as there are plenty of places to visit just in this area,shops and restaurants with delicious food for a fraction of the price you would pay for in the centre of Hanoi. We would highly recommend staying here, Tommy is really kind and helpful, nothing is too much trouble for him ☺️

Nothing to dislike, it's a great hotel ☺️

This place is a great place to stay. Lovely friendly and helpful staff.We have been made to feel very welcome there. The room was very clean and the huge bed is really comfortable. Breakfast is great,there are some options to choose from. For evening meals there are restaurants within walking distance that serve delicious food at really good prices and there is the BEST barbecue restaurant close by,but unfortunately I can't remember the name,the food is amazing! Ask Tommy where it is! We will be staying again 😁

Nothing to complain about

I stayed here for one night after arriving at the airport. I was able to check in at 02:00 AM without any problems. The rooms are surprisingly clean and large for the price. The breakfast in the morning is wonderful and you can also ask for a refill. Tommy is a very nice host, upbeat, friendly and helpful. I can recommend the hotel to anyone. Thank you!

The New Airport Hotel is very convenient and the staff are very friendly and accommodating. For $35 on a US budget, we thought this was great value for our one night in Hanoi between doing the Ha Giang Loop and going to Hoi An. We wanted a hotel that was well reviewed, clean, and near the airport, and this was all three. Staff were extremely nice and eager for a good review, as I believe it helps their visibility.

The room was comfortable and just enough for what we needed, a place for the five of us to rest our heads. We were recommended local restaurant where the food was delicious! Try the fried chicken. The kids loved it! Tommy was incredibly accommodating and very helpful. If you need a quick pit stop at a reasonable rate, New Airport Hotel will fit the bill.

Towels very small