I truly enjoyed my stay at the property. The customer service was exceptional, and the reception staff went above and beyond to assist us—especially Valentina, She was aware it was my birthday and surprised me with a delicious cake, which was a thoughtful and memorable gesture. Additionally, our room was upgraded, and we were kindly offered a late check-out at 1:00 PM, which made our stay even more comfortable. The pool staff were equally impressive. Tikin Hermine, in particular, was incredibly kind and welcoming. Overall, the entire team demonstrated outstanding professionalism, warmth, and a high standard of customer service. I sincerely appreciate their efforts and look forward to returning.

The jacuzzi water is not hot

Best Western Dilijan is a top choice for our family. The location, with its beautiful mountain views, combined with clean, comfortable rooms and friendly service, makes it one of the best hotels in Armenia. We always enjoy the delicious food and relaxing amenities.

The location was very nice and magical view of the Dilijan forest and mountain. The bed was comfortable, the rooms were clean and the personnel were also very nice and helpful. It is a resort that we will come back to to relax and enjoy nature. The sauna, pool, table tennis, billiard, massage, and breakfast were also amazing.

Nothing to complain

we loved our stay! we were upgraded to a huge deluxe room with jacuzzi and 3 balconies, it was extremely comfortable. the food was great and the stuff exceptional! lively pool, nice hot sauna, a great walk on the mountain above the hotel - we absolutely enjoyed. hopefully we’ll be back!

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This place is amazing 💙

Maybe to improve in the future and add bidet to the toilet. But this missing detail didnt spoil our stay at all

The Hotel deserves its name, it's really PARADISE!!! Great location, amazing food, very friendly, polite and kind staff, ready to help with anything you need. The cleanness everywhere in the hotel and outside is on top! The entertainment area is totally LOVE! I've felt in love with pool and sauna! Thank you so much and, hope, see you soon!

Exceptional breakfast. Nice rooms with great views.

All good.

It was my moms birthday i reserved room for them ,and asked the property to congratulate her some way if its possible and they made her day 🤍with balloons ,cake and a lot of good wishes and if im right the property updated their room to luxe 🤍im very thankful ,its high service and hospitality.I highly recommend this hotel to everyone 🥰 Thank you

From the moment we stepped foot into the serene domain of this hotel, we were completely taken aback by the extraordinary level of service. The staff were not just friendly and approachable, but they were truly dedicated to our comfort, going above and beyond to accommodate every single request, no matter how minute. Their kindness and professionalism were truly remarkable, ensuring our stay was enjoyable and stress-free. The location of the hotel was nothing short of a fairytale landscape. Nestled amidst a verdant mountain forest, it offered breathtaking views from every corner. But the cherry on top of our stay was the SPA facilities. The SPA was the perfect escape, the perfect sanctuary from the world, allowing us to unwind and rediscover a sense of tranquility we thought we had lost. The combination of the panoramic views, the exquisite service, and the exceptional SPA made our stay a memory of a lifetime. Every aspect of this hotel worked in harmony to create an unforgettable experience, one that left us rejuvenated, refreshed, and eager to return.

Excellent and well maintained facility. Provided quality services with great staff who were attentive to our needs and requests.

Not able to cool my room because the A/C system was not available until June. We had to keep the balcony door open to cool the room down.