What an excellent team of staff. They went above and beyond to make my husband's birthday special. From arranging a local wine and cheeseboard full of produce from the area to a personal greeting from the manager when we visited the bistro, we were treated like long lost friends. Nothing was too much trouble. Our two nights felt like much longer and was full of personal touches. We felt like we were valued, welcome and VIPs. We were the recipients of customer service not often found these days. They have a well maintained culture of exceptional customer care. Thankyou for this amazing experience. We would highly recommend this place.

We hated having to leave so soon. We did not get to try the pool or tennis court.

The area it occupied, was nice an tidy outside an inside.cabins clean and well kept. Grounds great,grounds well kept, staff excellent, meals fantastic . And of course drinks 🍸 all good and quick to receive.

Well by partner and myself ,it was comfortable and staff helped it to be that way ,even the groundmen

Clean, easy design and laid out, comfortable, access to all amenities. Reception provided all information and was very helpful. Staff in the dining room always smiling and were happy to assist and the chef /s were excellent (many meals here) the cleaners were very friendly and were very personable -even though they were busy with the tour bus rooms. It looked like everyone was happy in their role and wanted to be on site. All up couldn’t as for a better team. We felt very welcome.

Not a thing i could possibly mention

I booked mainly for the heated pool and restaurant on site. Great bonus our unit came with 2 bedrooms/2 bathrooms/deck and room for 2 cars at our door. The heater worked well and bedroom heaters that we didn’t need electric blankets in May.

No hand rails to get in and out of the spa. I have 2 very sore knees and need as much help getting in and out of pools and spas. The breakfast was very disappointing.

Lovely space for a family to relax, with ducks swimming in the pond right outside our room. You can do your own thing re: food with a lovely restaurant onsite, or you can go to other places around or order in. Rooms are nice and quiet and plenty of glasses, crockery etc. My son enjoyed his swim in their pool, and hubby and I chose a nice bottle from the onsite bottleshop.

Nothing really. We were very comfortable.

Huge room with all the essentials. Very comfy bed and linens. Very nice to have chairs and a table as well as a big fridge. Rooms are like their own chalet with parking right by the door. Very warm on a chilly night. The pool is lovely, there is a bottle shop on site and the restaurant is very nice.

Nothing!

We were upgraded to a 2 bedroom apartment which was fantastic. It had everything you could want for a most comfortable stay, including a washing machine and a full kitchen. The apartment was very clean and well maintained. Beds and lounge were comfortable and the shower had plenty of hot water. Parking was available outside our door. Dined at the attached Kauri Bistro which was large and attractive. Service was excellent. Enjoyed delicious Garlic Bread, Fish and Chips and Cape Grim beef short rib... so full after this we couldn't eat dessert.

Nothing

Great accommodation, very clean and very spacious. Lovely bathroom and a kitchen that would have been more than ideal if we had been staying more than one night. Overall a very good experience and somewhere we will have no hesitation in recommending.

Nothing we can think of, maybe better weather but that’s not down to the hotel 😁

Super comfortable with the kids we loved the ducks coming up for a visit and the pool and spa which were truely lovely. Liked all the options takeaway, room service or self contained could Taylor what we did to the kids needs which makes for a great trip for everyone! Reception staff super friendly and helpful.

Unfortunately the dishwasher leaked when we went to put it on before we left. Bathrooms were a bit worn.

Beautiful property set among gorgeous gardens & a lake. The rooms are excellent with everything you need & the beds are very comfy. There is a great restaurant onsite & the meals are very good. They are beautifully clean & the staff are excellent. We have stayed here three times already & will no doubt be back!