Hotel location is exceptional, the view from my room was heavenly. Breakfast offered a great choice, dinners were gourmet-cooked. I felt welcome, taken care of and at home. I am especially grateful to Stefan and Victoria from the reception and Ratko from the restaurant. I don‘t know the name of the man who brings guests and their luggage to the cable car station, but I am extremely happy that he exists.

This is not the hotel‘s fault, but I would like to warn future visitors. The hotel (located in Oberlech) is connected with Lech by a cable car which runs every 15 minutes between 07.00 and 01.00. In case of strong winds cable cars do not run and people coming to Lech without a car need to take a bus, which runs only once an hour and stops quite far from the hotel.

We loved the food in the restaurant and the views from our balcony. The staff were very friendly and helpful.

It would be good to explain how the meals in the restaurant work upon arrival. We were assigned our own table for the duration of our stay and the half board dinner is amazing value, partially served and partially buffet most evenings but this process wasn't clear to us initially. We also weren't aware what dinner would include so didn't book half board until we'd already been in the hotel a couple of days. Now that we know we would definitely book half board next time. Events were posted in the entrance hall but in Austrian only and although I speak some I couldn't always understand the signs. This was a little off-putting when it was at the entrance to the bar/restaurant because I wasn't sure if it was saying we couldn't enter.

In a nutshell, Hotel Bergkristall offered us not only two nights of comfort and relaxation beyond compare, but the attention to detail and the empathy with which the staff connect with the guests made our stay truly memorable. Special thanks to the Wrann family and all the staff. We look forward to a return visit.

Absolutely nothing.

I travel for work a lot and this hotel ranks amongst the best. Everything in this hotel is executed brilliantly from the food to the service.

clutching at straws but for me the hotel was a little too warm, not helped by it being a fairly mild winter this year.

Amazing breakfast full of choice. Nice spa area. Very comfortable bed. Friendly staff. Great location.

the view in the rooms located in the new building (chalet spa), overlooking a pile of snow (children ski garden) while the photos on the site show a beautiful view...

The property is very conveniently located on the slopes of Oberlech for ski in and ski out access. large and bright rooms with exceptionally nice decor. beautiful and big spa with plenty of relaxation options. The food is great and menu is very diverse. WiFi is excellent in every place and room at the hotel.

outstanding Location, Spa Chalet offers very nice view

underwhelming view from the room, very limited space. Loud noise in room through connecting door

Lovely decor and ambiance, very friendly helpful staff, fantastic breakfast and dinner buffet. Lovely food.

The whirlpool was lukewarm warm

modern room, good breakfast, great Sauna

poor front desk service and checkin, no sitting area to chill in

modern and clean and great location

The staff were generally great except restaurant manager who was unhelpful. As a family staying at the hotel we generally couldn’t get a table at lunch and even when we managed to get one we were shoe horned in next to huge noisy groups (even though there were quiet tables available) and the noise was so unbearable we ended up leaving and getting room service. The Bergkristal should be able to cater adequately for its hotel guests at lunch time.