Clean, new, very modern hotel in Turnhout. Very good location

The reception hours are extremely limited, with rather late check in (after 5pm). On arrival, I was charged by mistake for a future booking at the same hotel (one that I selected as flexible in terms of cancellation policy on purpose). Then, the amount for the current stay was deducted automatically by Booking.com from my credit card. The refund from the hotel for the future stay was not possible, despite repeated attempts on my part and admission of mistake on the part of the hotel staff. The staff didn’t seem to understand the issue and the need to remedy it.

Have stayed at this hotel a few times now. Unfortunately one of the two lifts did not work on our visit. Previously there was a toaster available for breakfast, need to bring this back. Breakfast, in my opinion, is expensive for what you get. However, on our first morning the receptionists went out of their way to provide two bags of breakfast items, even though it was our fault for not noticing that breakfast finished earlier in the week. Need to bring back vending machine.

Breakfast is expensive. No vending machine. Bring back the toaster! One lift didn’t work for the three days duration of my trip.

It is comfortable and cleans, the beds are great, the location is very good.

There is no parking and you have to pay for the public one, meaning an extra payment every time you park again. It would be better if they had some partnership when you pay once for a day and you can drive in and out as many times you want.

Location is perfect, close to Turnhout's many excellent bars and restaurants. Staff were extremely helpful and room exceptional. Only gripe was large bed was 2 beds cobbled together with separate duvets. Still great room though.

Bed wasn't perfect.

we were notified in time of change of location with clear instructions how to proceed. Staff very flexible to make room available in time allowing us to change to attend wedding in time. Public P only 100m away from hotel, very abundant breakfast

Really nice hotel. Can’t say anything bad about it. Not a fancy one but great value for the price. Very good location

Clean rooms, free parking, lock box check in really flexible, nice rooms, all nice personel really reccomend it

all good

Breakfast was great, room and especially location

Our room windows couldn't open, that was a pity. Also, a swimming pool would really complete this accommodation.

Very comfortable, clean and quiet room and bed. Friendly and supportive staff. Perfect location to visit any places.

It's not easy to find the entrance if you use Google maps.

Location & the room is clean

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