Amazing bedroom and staff was very kind and attempt! The location is super convenient in terms of being close to everything, although the Batel district is really not picturesque so it depends what you're looking for. But the hotel was great and I would recommend and go again for sure. The room was just great, spacious and beautiful furniture, amazing shower with super strong pressure and very aesthetic overall. Also mega smart tv!

I would have preferred more flexibility with the check in (it's not reasonable to ask to pay for a night to check in before 3pm). I also think that a hotel at this level shouldn't let kids scream like crazy in the swimming pool/spa area where other guests are trying to relax in the massage cabins... It ruined our moment of calm and relax and I felt like I completely wasted the massage money, although the masseauses were very good and kind.

The property is modern and comfortable with a great team. Well located and beautiful. The only but is that we could not have many drinks like scotch, options of beer and snacks from the bar. They should work on that issue.

The property is modern and comfortable with a great team. Well located and beautiful. The only but is that we could not have many drinks like scotch, options of beer and snacks from the bar. They should work on that issue.

Love the QOYA hotel. The staff is extremely friendly and professional. The services and facilities are great. They were redoing the gym while we were there, so also actively improving that. The food is amazing, the level of English is really good. All in all fabulous experience.

Would love to see the pool expanded and taken care of a little more but it's just nitpicking at this point.

- The hotel is located in a privileged area with easy access to shopping, bars, restaurants and public transport - The facilities are exactly what is shown in the picture - Added value for the spa offers

- A contruction site next to the building - even though nothing to complain about maybe this is something to be aware of for some people.

Beautiful design, incredibly friendly staff (everyone, from front desk, to housekeeping, bellman, valet, restaurant, and maintenance!)! Super comfortable beds, high quality linens, good shower pressure!

Not a fan of the shower door opening straight to the room. And very few vegan options for breakfast.

Beautiful rooms that feel warm and cozy. The hotel looks very modern overall, from the lobby to the bathroom. Staff was super helpful and always welcoming. Breakfast had lots of options and you could also request special dishes. The location is very central with a mall nearby, and is super easy to get by. Heated pool of a decent size, alongside a gym and a spa.

The touch switches to turn the lights on and off were a bit confusing initially when sharing a room, since there were no labels and some of them were “turn off everything” which can be annoying if someone else is still up. After this was sorted out we had no more issues.

location and cleanliness of hotel

service could of been a bit better, I needed a 3pm check out and staff was not able to accommodate. I stayed at the São Paulo location and that was no issue. I travel a lot for work and meetings and having a little later check out at 3 helps me be able to shower before going to airport. however overall was good, facility is very nice. I do wish there was a tv in bar area and ordering food to room took a while as well as drinks to room.

Great location and staff. Room looks very modern, and food from the room service is very good.

Pool could be heated

Rooms are new, beautifully decorated, with all the amenities working perfectly. The heated pool and saunas were great for the colder days. The locations is great, close to the city center and most tourist attractions, but in a nicer area.

The shower door wouldn’t seal 100% so some water leaked out. The bathroom toiletries were basic, no q tips, cotton pads, details that were expected in a five star hotel.

The hotel is absolutely stunning. I was greeted with an amazing warmth by the lovely receptionist (although I looked absolutely terrible when I popped in first, long flight etc). The architecture of the hotel and the rooms is just incredible and very peculiar. The breakfast buffet had so many great choices and everything was tasty! The bed was incredibly comfortable and (I know it sounds odd, sorry) the soaps smelled sooo good! Swimming pool was lovely, especially because of the city view. And finally brilliant idea having the lights automated and controlled via the website.

Room is a tiny bit smaller than I expected, but didn’t really care much as I was by myself. I believe the walls are quite thin? So if you are a light sleeper, maybe have some ear plugs. I personally liked the idea of a “different “ setting for the bathroom (sink is technically in the hall/entrance of the room, and shower and toilet are separate), I think it gives a nice, modern vibe to the hotel. So if you’re the typical old fashioned tourist maybe book elsewhere. The bathroom didn’t have a window, which is quite understandable, but I do personally like to have a window in the bathroom.