Very stylish and comfortable. Great location, very near the mosque. Excellent restaurant. Helpful and polite staff. We stayed here once before, 21 years ago(!), if we come to Shumen again we’ll of course stay at the Grand.

Breakfast a bit sub-par given the lavish surroundings- some of it was stale (easily avoided) and the coffee machines need attention: press the button and the chances of getting coffee are about one in three.

Everything you would expect from a hotel at a great price. Executive room with a King size bed. Tea and coffee making facilities, bottled water and free fruit all provided. Bath robes and slippers also provided. No cleanliness issues. Nice restaurant adjacent. Adequate breakfast. Lots of car parking spaces.

The hotel has a very imposing and slightly depressing appearance on first arrival. Looks like a typical 1970s Soviet era building - don't let it distract you it has been fully refurbished. The guy running the breakfast service was a little abrupt.

Good breakfast, comfortable bed, TV with several English channels. Parking was available although as there was a function on when I arrived this was a little limited, but fine later on. Hotel well-located for main town and some historical sites.

Hotel a little dated in appearance from the outside but fine inside.

The hotel is amazing, the rooms clean and very nice and the people from the hotel are extremely nice and friendly, we came in the early morning at the day of our check in and the woman at the receptiom let us come earlier into our room. 100% recommended for stays in Shumen.

Refurbished hotel, stylish design, very comfortable and big beds. Room is big enough with a nice view over the hills of Shumen. Very close to the famous biggest mosque of Bulgaria. Nice restaurant terrace also.

Breakfast might be improved. Although apparently various food, not very tasty.

Very clean for this price range! Everyone at the reception and in the restaurant in the lobby were very pleasant and helpful. Breakfast was very rich and prepared on the spot (choose one of 4 options for breakfast). Panorama restaurant on 7th floor was very good with excellent menu. Only minus is that it's open from 6pm. Overall very nice experience!

-

We could check in very late with no problem. The room looked good. We had slippers and robes. The free water bottle was nice. The breakfast was very tasty and fresh.

The shower water was just a bit warm, didn’t get to the point where it was hot. It could have been cleaner. There was some hair in the bed and on the floor.

Hotel is in very goos location. Easy to arrive, there is a free parking spot. Staff were helpful.

Room was not clean enough, in the bathroom flor there was a woman hair. Probably it was comes from previous guest which is used the room.

As a regular user of the place, I have always found it not only convenient with its location and parking, but also a very cosy and afforable place for accomodation. The breakfast is great, there is a restaruant at the gound floor with great food and fine atmosphere. I strongly recommend it!

Renovate in some parts compared to my previous visits. Nicely set for Christmas

I was staying 2 days, I did not appreciate that the room was not cleaned and tidied up it should be due in a 4 stars hotel