The staff were fantastic! The 2 men on the front desk could not have been more helpful. There was a maintenance worker who was equally helpful and positive.

The lift doorwas malfunctioning and closed as soon as it opened trapping my body and my arm one time. The room keys just timed out each day so you had to collect a new key. The shower drain was very slow to remove the water when having a shower. The guest laundry washing machine didnt drain or spin my washing. However, the staff were very responsive to all these issues and promptly attended to everything. They even had my laundry washed, dried and folded. Can't ask for more than that.

I enjoyed everything from the staff and cleanliness of the hotel and my room,. Staff were exceptionally friendly and helpful. The location is fantastic, right next door to the Lethbridge Tower…many restaurants near by, with fast food and fine dining within stumbling distance. If you’re looking for a night in, a restaurant and lounge on site. If you’re looking for more of an evening in your room, there’s also a convenience store in the same parking lot and a liquor store.

Water pressure could have been a bit higher in the shower

Good entrance for northbound travellers. Close to Crowsnest Highway, nice view of the Water Tower Grill on north side. Attached Denny's restaurant (see below). Strip mall on south side. Well appointed, modern, comfortable rooms; existing bathtub has new fixtures.

Unexpectedly, the attached Denny's restaurant was undergoing reservations and was closed. The continental breakfast in the coffee room consisted only of breakfast bars, cookies, and Red Delicious and Granny Smith apples in addition to the coffee and juice. Because of its location next to on-ramp for the Crowsnest Highway, access to the hotel for southbound travellers involves going around the block to the north entrance, a minor issue. No handicapped access on this side, use south entrance.

The location was great and close to all amenities !! The bed and pillows definitely a 10 , super comfy!!

the cleanliness and upkeep of the room. The bathrooms definitely need some TLC; they were not as clean as expected and seemed to have been neglected. Additionally, the walls appeared dirty and in need of a thorough wash. The flooring also looked worn out and unclean!

Easy to find, clean, friendly staff, bright room, nice towels, very inviting. Went up to the 8th floor for ice and really thought the bright lights were great. As a women travelling alone, the bright light made me feel safer. And, I thought that floor had been completely renovated!

Ice machine on 5th floor had no ice. Ran into a staff member and he mentioned that sometimes guests will turn off the machines as they make too much noise. But, he kindly directed me to the 8th floor. And, no fault of the hotel's, but the cars racing on Mayor McGrath were extremely annoying and loud.

My daughter had a blast in the pool and we loved that dennys was attached to the hotel

The bathroom floors should be re done since they look dirty even though they aren’t

Everything was absolutely wonderful. I hope I spell her name right but Geetha, went above and beyond to help us. She was so friendly and understanding. The room was very clean and comfortable. There was no noise transfer from room to room. We enjoyed the pool and fitness room. The breakfast was nothing big but it was okay. I totally would recommend staying here

Unfortunately during our stay, the restaurant was closed for renovations and we had no idea until we arrived. We weren't informed when we booked.

Had breakfast at Denny's which was in the hotel. This may or may not be a separate business. Breakfast is always great at Denny's

Floor & base of toilet were dirty only at back of toilet. Everything else was clean.

Bed was comfortable. Everything was fine

Door keys didn't work. Parking lot didn't have close paking spots for handcapped people Entrance isn't designed for handicapped people, or maybe the fault is all mine because I didn't look at 2nd entrance, Either way We were comfortable + slept well.

A nice hotel facility with a 24-hr restaurant attached at a convenient location, and the room was clean and comfortable. Staff was polite and knowledgeable. Very good. Lots of parking space in front of the building. Even though no free breakfast available, but with coffee, snack and fruit provided in the morning. Very good.