The location was excellent. The various amenities also felt modern. I found the laundry convenient, as did a number of other guests who I met while waiting for a load to complete. The atmosphere was friendly and helpful when I encountered any difficulties understanding the instructions.

The smoking room could have been better positioned to be further from the elevator so that waiting for the elevator after breakfast wouldn't require standing in a cloud of smoke. It could also be made more obvious where the stairs are since the elevator can take a while, and it is actually very convenient to take the stairs down to the lobby after breakfast.

We loved the staff who were so kind and helpful. They allowed us to check in early when we arrived from the train and helped us to order a taxi 🚕 All the staff were helpful and polite including the cleaning team. Also, the facilities in the room are excellent. High quality presumably Chinese (‘Japanese-style’) toilets in rooms, seperate toilet and shower (such a sensible design!)

Nothing! The only issue is that the address provided on Booking.com doesn’t seem correct - it shows in the map as a block or two away from its actual location

Excellent location, good for family with kids. Area is very nice, tropical greenery and pleasant location. Hotel rooms nice, comfy beds. Japanese style toilets with remote control were an experience 😁 Would go back again, even now knowing Chengdu, wouldn’t change hotel.

Lack of English language skills; this is a Hilton hotel and I expect basic tasks for check-in/out to be able to be done without a translator. Humidity in the corridors, lobby and rooms fine. The openness of smoking by other patrons in communal areas. That stupid robot blocking the entrance to the lifts and generally being problematic when sharing the lifts with patrons.

Breakfast was a nice surprise, they had a chef that prepared noodle dishes fresh. Playlist was superb, really want to applaud them on the selection of music. Rooms were very tidy and clean, quite new as well.

The laundry service was in use a lot and one other guest removes my laundry from the machine so i had to wait for an hour to use a tumbler. However detergent and machine use was free of charge.

The bed and pillows were very comfy, the room was quiet (even though the street is quite busy), and everything was very clean. The location is very good — walking distance to Kuanzhai Alley and a subway station that connects with many other major tourist areas. The staff is very helpful and the gym has the basics to get a workout in.

Although there’s 4 washers and 4 dryers that you can use for free, it’s almost impossible to use them because they are always taken by other guests. The staff is very kind and will help you put your clothes in for you when one becomes available so you don’t have to wait, but this can take a few hours.

We are really impressive with front desk staff. They were really helpful and showed their initiative to answer any questions from their clients. It was so good to have washing machine service in this hotel after we travelled from different cities. And we loved the Gym facilities . The location was great. It is so close to two different metro lines. Highly recommended. We would love to stay there again once we visiting Chengdu in the future.

We still can see people smoking in the lobby.

Staff very very friendly and manager were very good and helpful Front deak ms-gloria is amazing Breakfast was great , location is convenient Robert delivery service is fun,laundry service free Of cost What to expect more i am happy

Everything i like no complain at all, i am happy. New hotel , speak English and cool place Thanks all and will come back again , i love chengdu

Nice location, clean and spacious rooms

Only Chinese options for breakfast (even the bread is very sweet), so not really a breakfast for a Northern European.

Best location surrounding by attractions and food, have diy washing facility, best choice with no regrets . Staff is so helpful !

Nothing

Good breakfast, good location, stall speaks English which helps a lot.

The bins were very small. With two young kids, the bins were full very quickly.