The rooms are amazing with all sorts of amenities to wish for. However, I'd appreciate that all toiletry amenities whether it's condoms, sanitary napkins, etc., should be FREE! If the hotel wishes to charge patrons for using them, make sure there are signs or warnings to make aware that if they broke the box or used any of these amenities they'd be charged. The room's curtains are automatically withdrawn with a touch of a button on the switches panel. That's awesome! IDD calls are indeed free anywhere in the world, that's shockingly a first and a surprise for me! No other countries will ever do that.

OH MY GOD! The so-called Southeast Asian restaurant, at the ground floor, is a SHAM! The restaurant can fool Chinese people and tourists, but not Southeast Asians! And they embarrass me with the 'Laksa' cuisine that's naively bad and looked fakery. The restaurant not only embarrass me but the state of Penang in Malaysia! Why didn't the chef, at least, consult Indonesia, Malaysia, Singapore, and Thailand, before they even make those dishes for profit? Please don't have any references to any Southeast Asian countries, and just called it Seafood Restaurant!

Well maintained and modern bedrooms, the place is clean and well kept. Large room.

Having a box of condoms and other sex paraphernalia for sale in the room is of very poor taste and it doesn’t fit the Sheraton brand. Breakfast is very varied, but the western selection of food was cold. There are forks and spoons at the tables, but no knives. The plates for BF are made of plastic, so are the coffee mugs and cups. It looks and feels cheap.

Breakfast was very nice ,and comfortable hotel and with a request from me to a higher level, they didn’t hesitate to upgrade me which was a wonderful experience, from a lady who speak English with a beautiful smile and friendly. I wish I remember her name.

It was bit out of the way from the city.

The room is big and luxurious. Clean and comfortable and the facilities are in abundance. It is also located right next to huge mall which is a plus point.

The aircon doesn't seem to be working well. Perhaps this happens only during this season. Informed the staff and they brought in a portable aircon unit.

Nice and clean hotel and the location is superb. Next to a huge mall and massage center. Also within walking distance to nice restaurants nearby

The aircon does not seem to function very well. They have to bring in a portable aircon unit to cool the room.

very nice hotel, ambiance is good. the front staffs are helpful even for the baggage check-in process was smooth, definitely second for more stays here one day!

AC has a bit noise

Third time staying at the hotel and they never disappoint. Staff was super helpful and accommodating. The room was cleaned every day with new towels every time. Our stay was very comfortable.

In the mornings, the AC was super weak in our room. Super cool at night but warm in the morning.

Everything

Limited English speaking staff at front office

Good class hotel! Comfortable and modern rooms, nice decorations inside and outside. Very clean. Swimming pool, our kids liked it a lot. Food service to the room, western food choice. Friendly staff. Good access to local shopping mall.

Some of staff can speak a bit English only. The breakfast shall improve. Western food choice not as we expected, none was helping with finding a free table, problems with coffee machine, lack of free cups, small things, however shall be improved at such high class hotel.

The staff and service

Nothing