- Brilliant location! (because the car is not allowed in the Shuhe Ancient Town, the hotel is no more than 2 minutes away by foot from the town gate) - Sufficient choices of breakfast - Most staff are friendly and very helpful - The hotel's lunch/dinner menus are delicious too! - Great value for the price - Detailed and helpful response to all questions

- A few staff cannot communicate in English well but that's quite normal for China - Found a tiny cockroach in the wardrobe but considering the hotel atmosphere which is in the garden and farm, we barely found insects in our room

A perfect place for a 3 Nights stay. The accommodation is inside Shuhe Ancient City. Another plus point to stay here. The owner Ms. Hwee Ling, her staff, Ms. May, Mrs. May, Ms. Layla and a few others are very friendly. The staff spoke English though not fluent but it's great! Communication via wechat is so convenient. They also arranged for us to be picked up from the train station. The place is surrounded with greeneries and self planted herbs etc. They had a farm too. The room is superb, equipped with a working air-conditioner and a full set of  toiletries. Tea, coffee and bottled water are provided daily. The bed is so comfortable especially after you had a full walking day trip. Both indoor and outdoor slippers are provided too. Any issues we had were rectified immediately! They also assist us to arrange for a car (w driver) to get us to the places that we want to visit. They also suggested that we take a car to Shangri-La (dropping by Tiger leaping Gorge & Little Zhongdian) instead of taking a train from Lijiang. It's very helpful because we didn't know. They even packed us breakfast on our departure since we checked out very early. The only thing I would like to suggest is to install a bidet for the toilet. Everything else is great and wonderful!!! Would I come again? It's a definite YES! Thank you for the memorable experience!

There's no Bidet in the toilet :(

Not really sure where to start. One of the nicest B&B style hotels I’ve stayed anywhere in the world. Staff go above and beyond everyday and the ambience of the place is so relaxing it’s hard to stay standing. It’s just off the Main Street in the quieter of the “old towns” Shuhe, but it’s so quiet you wouldn’t even know it’s there. Beautiful surrounds and convenient to literally everywhere. Literally, just stay here: way more personal than any of the bigger hotels in the area I’m sure.

Nothing

The Bivou is a wonderful getaway location tucked into the quaint Shuhe Ancient Town. The location could literally not be better. Everything from assistance with booking roundtrip airport transfer to checking in, getting settled, and exploring the area, was outstanding. I'd like to especially point out the myriad of tours and attractions that Bivou helped arrange - our hike in Tiger Leaping Gorge and visit to Jade Dragon Snow Mountain created memories that will last a life time for our family. I'd like to give a special shout out to our tour guide (arranged by Bivou) Nongbu - he was amazing and true pleasure to work with. Additionally, the food was incredible! The breakfast was super tasty and we spent at least two evenings having dinner at the hotel when we were too tired to explore the ancient town's restaurant scene.

Nothing! Great service and great support throughout our stay.

The Bivou is a hidden gem in the heart of Shuhe - The staff’s warmth and attentiveness made us feel genuinely welcomed from the start. - The rooms are beautifully designed, blending tradition with modern comfort - the atmosphere is peaceful and full of charm. - Breakfast was a true delight, featuring a variety of fresh, seasonal local and international dishes. - We loved the range of activities they offer

The hospitality and care for the wellness of their guests go beyond expectations and anything I have ever experienced in a hotel. From the first moment of walking through the doors and being greeted by May and HeiMi (the cat), I felt the warmness of stepping foot into Bivou-instantly, I was at a place that felt like home. Right when we stepped through the threshold, we were offered homemade bread (that I could still taste even now) and some delicious apple tea. The ayis (aunties) helped move our heavy luggage into the beautiful room, and spent time introducing the activities in the hotel, activities we could do around Lijiang, and different hikes that we could go on. Our room was so COMFORTABLE - high ceilings, spacious bathroom with a rain shower, clean and woodsy interior, and firm beds with warming mats. The welcome package included lotion, lip balm, and the most comprehensive maps of Lijiang, as well as a binder filled with activities to do. The activities weren't your typical "tourist" activities but they were incredibly curated, local gems like biking to Baishi village and going to see the Naxi orchestra (Nomi helped booked for us! Thank you!). The owner of Bivou is so fun and helpful - she gave us a map for Tiger Leaping Gorge and even helped us arrange a hotel on the trail! For a lot of my stay in Lijiang, I was sick (some food poisoning), but the ayis, especially May, kept me alive - not even exaggerating. They went out of their way to cook porridge for me, recommended and brewed red tea for my stomach ache, delivered homemade soup and dumplings up to the room, and changed the bed sheets at midnight for us. The Bivou cafe was the ONLY place I trusted to eat at because I wasn't feeling well. The food is so healthy, fresh, homecooked with love, and absolutely healing. Bivou is not your typical boutique hotel, not the Banyan, nor the Four Seasons.

The property was very clean and well managed. Love the cozy and well curated aesthetics. The service staff is kind and friendly and very helpful in finding my way through the old town. A perfect stay for anyone who likes to escape the bustling city into a quiet retreat. Kudos to Mei for being so friendly and hospitable. Will definitely return for their food.

None!

Upon arrival we were met at the entrance to the old town where our bags were collected and taken to the hotel, which is just a short walk from the entrance. We were greeted by warm, welcoming smiles and treated to some fruit, cake and tea while checking in. We had booked rooms in separate parts of the hotel and they kindly offered to put us together in the same area instead. We were guided to our rooms and given a short introduction about the hotel and the facilities. Breakfast was excellent, with many choices at the buffet and daily freshly made breakfasts. The restaurant food was so good and so affordable that we ended eating there almost every night. The staff were so accommodating to my needs, as I am a vegan they went out of their way to prepare any meal I asked for based off of what was on the menu. The food was always fresh and extra care was taken to make sure that we were always happy and satisfied. We asked for a recommendation for a restaurant near the hotel, and they called ahead to inform them that we are coming and that one of us is vegan, making sure that they can accommodate us. And the recommendation was perfect! The hotel offers many activities such as yoga, tours, sculpture workshops and massages - all at an affordable price. It was a lot of fun! I cannot rave enough about the professionalism and friendliness of the staff at the Bivou. I have not experienced such hospitality at a hotel in China before, perhaps not anywhere in the world. It was such a personalized experience. We were even greeted and thanked as we left the hotel with hugs and handshakes. Beautiful place. Beautiful people. Beautiful experience. Loved every second of the stay!

The floors in the bathroom have stone tiles, which in winter are really cold and don’t warm up even with the heaters. There are room slippers (crocs) available, but if you have bigger feet - I suggest packing your own slippers in the winter. This is not a complaint, as the tile work is really beautiful; rather a suggestion to future guests to be prepared.

The ambience and the rustic environment is such a big draw. We were pleasantly surprised that the hotel had upgraded us to a suite which was located on the second floor of the property. The room was lovely! The staff were very friendly and helpful. The location is also very convenient located within Shuhe ancient city. They have their own farm and even a lovely resident cat. 😊 love this place.

Nil

The place was hospitable from the start. Their original walking map of Lijiang Old Town was fantastic. It took me through wonderful spots, many away from the thronging tourist crowd. The floor heating and bed heating were unexpected. These would serve very well during the cold seasons. And, if you are into wines and local produce, they serve some delicious local wines, cheeses and ham. Went as a solo traveler, but never felt alone there.