Delicious breakfast, very nice place for relax, peacful pool area. Lot of activities In the hotel and for kids also. We spent a very good time there. Also Sara from Hotel staff was very helpful and nice.

I traveled with my mother and my two kids (3 and 9yo) to Sanya and stayed here for four nights. We really enjoyed our stay. Staff are very friendly. We had a two bedroom apartment, very spacious. The kids enjoyed the kids activities. All staff are very friendly. The beach was very nice, although Sanya Bay isn’t regarded as the most beautiful beach of Sanya, but still, very fine sandy beach.

Several indoor activity rooms for the kids were closed for renovation. In my opinion, no need to turn on the tv with cartoon in the indoor play room. The kids should play there, not watch tv.

Great hotel with great facilities especially for families with children. The service - a special thanks to Eva - was outstanding and we had a very pleasant stay at Pullman. The breakfast variety was more than sufficient and the hotel restaurants have a very good quality.

The WiFi activation is complex and could be simplified.

I got upgraded to a sea view room on the ninth floor with a lovely view. The bath is situated to look directly on the balcony (but won't expose you). I also noticed that Maria, the concierge, was extra caring if you are a solo traveler. The spa had great deals with markdowns on great massages. The Balinese massage was super-relaxing and I got a a significant discount, but probably because I also went out of season. The nightly hot-pot and grill had delicious food. Would recommend for a short stay.

There is not that much to do in the area and you will probably have to book tours to go and explore other parts of town or the island. There are a couple of cheaper seafood restaurants down the road but all of them only open later in the evening, which leaves only the more expensive options in the hotel area itself. As a side note, the tunnel that helps you go under the road from the hotel grounds to the beach is only accessible from the beach coming back in. This means if you if you went for a walk and found yourself back on the hotel's side, you would need to go around the block to the main entrance, OR cross the road at the next available crossing to get back to the beach-side to access the tunnel back to the hotel grounds, as I found out the hard way!

Best breakfast in Sanya! The staff were courteous and very helpful. Seamless check-in and checkout.

More English-speaking staff would be helpful, but those who did not speak English could find someone right away.

We booked a Grand Ocean View King but were pleasantly surprised to have been upgraded to the much larger Executive Suite Ocean View Room. The guest relations manager introduced herself to us and gave us a chat contact should we wished to ask any questions. The room had all the old school hotel fixtures like retractable hanging line in the shower and drying rack on the balcony which make it great for travellers. The view was very good and we enjoyed use of the pools. We asked reception for recommendations of local restaurants. They didn't seem very knowledgeable but ultimately they recommended the Yiheng Shopping Food Court where we had a great seafood market meal. The hotels has a lot of facilities and activities for kids and a very modern and well appointed gym. The hotel is reasonably close to the airport.

The hotel is not directly on the beach and is accessed using a hotel dedicated underpass to the ocean road. We had to queue for breakfast as the capacity seems somewhat short of demand.

Polite staff Karaoke machines Access to beach Great restaurant Vegan options in breakfast

Too expensive!! No vegan options in restaurants for dinner

We really liked our weekend at Pullman, the staff is really friendly, helped us a lot. There are several swimming pools, one of them is heated, 31-32 degrees, really nice. It was my birthday during our stay and hotel staff decorated our room and game me little presents, it was so sweet of them. Especially thanks to Eva, who took care of us during our stay there and Mickey for decorating the room. Definitely would spend another vacation here!

The outlook of the resort is beautiful, I love the fact that it's full of trees, very big and nicely decorated. The swimming pools are also quite big, really nice and clean, and I love the pool bar. I like the fact that there are pools that are cater for kids or water activities and an upper pool just for swimming (no floaty/ rings etc). The beach is just 5 minutes walk away via an underground tunnel from the resort which is convenient. My room is very clean, spacious and with a beautiful sea view. The beds are really comfortable with nice beddings! The customer service is excellent, I was assigned with a personal assistant who would check on me every day to see if I need anything, big thank you to SARA, she is wonderful. Also, big thank you to KEVIN the staff at the hotel door, he was super kind and helpful. The food there is delicious, my kind of food at least. The breakfast buffet which is included in our package is awesome with great selection. I had a fabulous time, thank you!

The only thing I didn't like in my entire stay was the towels they provide in the pools. They got stain on it, pretty much all of them got stains. I was told they're stain from coconut, but it just looks gross and not clean.

Overall it was very good. We stayed in the room with individual pool entrance. Clean, well equipped, plenty of things to do inside the hotel, such as trampoline, 3D game room, gym, small aqua park, tennis, kids rooms, pools and private beach area. They propose a variety of pillows to chose from, however, for us only two types remained, we've selected lavender pillow and it was good for me (quite hard and supportive). Food quality is good, variety is OK, breakfasts are very good. Personnel was helpful and responsive. Sara from reception gave her WeChat contact and helped in getting pillows quickly, as well as approving late check-out at 1 PM, she also arranged a welcome set of fruits and biscuits, very sweet. Beach was clean, except the last evening.

Warm pool was under permanent construction and out of service, no reparation activity was spotted there though. The pavement near it was damaged as well, so you had to walk all around another big pool to reach toilet or aqua park area. Food is pretty expensive, even compared to Western restaurants in the city centre. Sound insulation is not at a high level, especially the entrance door. Quite frustrating that a 5-star hotel asks to pay for everything, such as entertainment equipment for pool. Area around the hotel is not the best for walking and site seeing. It's good to run though, there is a dedicated road along the beach line.