The very kind gesture of upgrading me to a better room. Big, spacious, nice and clean room. Big spacious clean luxurious bath room, separate toilet, shower place, and separate bath tub and tv in the bathroom. Love the japanese type of toilet seat... Love the bed and pillow Love the breakfast Love the arty environment of the place. Superb location, the subway station is just next to the hotel or under the hotel, and very near to the beautiful park.

The room is kind of too cold, The kettle was not working The bedsheet has holes Most of the staff at the reception was kind of unfriendly...

design, cleanliness. elegance

hotel staff asked for a cap for the swimming pool and this was available only for cost. the explanation that i have been given was that Shanghai authorities request this. I challenge this because I stayed in another similar hotel 2 days before and they did not ask me to wear a cap for swimming. Btw I am bold, no hair at all, so absolutely no reason to put the cap on. Such an excellent hotel should have single use caps, people do not carry swimming caps with them usually.

The room is very spacious, staff are very helpful and courteous. Superb location and very quite.

The staff at the breakfast restaurant wiped all the table dirt straight on the floor, it’s hardly well trained as a five star hotel. Hotel does not hoover the floor unless the guest require to do so. I’ve only find out after seeing big fluff dusts floating in my corridor for three days and wondered how come the house keeper do not see it at all. When I spoke to the reception I was told that guests had to require the service for the room to vacuum cleaned.

I’ve stayed at 12 Hengshan a few times before it was under the IHG umbrella - it is still the best hotel in Shanghai. The location is great (if you want an authentic Shanghai experience) and the rooms are large and comfortable. I arrived at 10am and they let me check in then! Wow this has never happened before - it saved me from having to kill time before check in of 2pm! Also the reception girls were very helpful with my internet issues!

Nothing

Love the view from the room The very spacious room The comfortable bed The location Love the big bathroom with tv Very clean toilet and shower room Love the breakfast And very good and professional staffs at the concierge

The coffee maker, the water boiler were in a closed wooden cupboard, not practical at all. Air conditioner not able to control, rooms were freezing at night...

The spacious room, the comfort. Spacious and separate bathtub, shower and toilet room, and they provide new individual small bottle of body wash, shampoo and conditional everyday. Nice interior environment, art and nature with a touch of class. Nice swimming pool, warm water in 2 areas.

The room turn pitch dark for a few seconds.

Very nice location, very nice area. The hotel is nature friendly, arty, spacious, bright and very comfortable. And the breakfast has a wide selections of verieties. It is not the best hotel but my favorite hotel in Shanghai.

The toilet seat that didn't work properly And the stained floor carpet.

The concierge staff was particularly helpful with taxis, communicating with vendors, helping to manage very large luggage. The breakfast offerings were massive and tasty - something for absolutely every taste. There is a lovey terrace that would be very enjoyable when the weather is cooler.

Breakfast great, room great, service great, location great.

My only negative was that the changing room for the gym / pool had a bit of a damp smell and quite a few flies were present in the showers etc, when I stayed at the same hotel a few years ago this was not an issue - it smelled very nice.

Beautifully designed hotel with a nice garden. Spacious rooms. Good location and convenient to several metro lines. Very friendly and helpful staff.

Air conditioning was suboptimal in our room facing the west (it was 39C outside), but hotel staff quickly switched us to another room, which was perfect. Hammam and sonna didn’t work properly.