Lobby, corridor and room design are modern and sophisticated. Small children playground make kids super happy. Bus driver is friendly and helpful

Location is a bit far. However its compensated by the free bus transport services.

We liked the hotel in general. The room is clean and provided us with fruits on arrival. The staff is really helpful and they helped us with calling a taxi. We loved the delicious breakfast.

The distance is about 25 mins away from Pudong airport.

Modern, clean and spacious property. Well managed shuttle service from and to the airport and good breakfast buffet.

No bar or drinks inside the hotel, however there is a bar right outside the entrance.

Modern styled hotel with friendly staff. Room with complimentary fruits

Communication was very complicated - a translator system is needed.

The staff was super nice, and there’s a hotel shuttle bus going to Pudong airport, which’s surprising to me.

The room was awesome but there still had some design is doesn't make sense.

Room, airport shuttle bus service, breakfast Room itself was great. Staff were friendly.

Although staff were friendly..there was Lack of English service. It was a problem to communicate in English. Especiallh I couldnt use any online services related to google. Thus no translation, no map. And the staff didnot understand English. It was not possible to get information and arrange on the phone about shuttle bus service. I managed thanks to one of chinese pasasengers who sat next to me. And there are only small chinese local restaurants around hotel. If you do not speak chinese.. good luck!

Transfer, breakfast and bed in the room

Unfortunately staff didn’t speak English though they tried a lot. Room service was unavailable in the eve.

I did not even get to the hotel sadly, so my ratings are impossible to gauge properly. I booked it because it looked lovely and comfortable.

No information about the free shuttle bus from the airport to the hotel was shared with me before my arrival, so I couldn’t even get to my hotel room (taxis wouldn’t accept credit card only cash or AliPay) this meant I had to walk to the Holiday Inn Express whilst my boyfriend in the UK booked me a room there. The Holiday Inn is much closer and they automatically send out information on the free shuttle bus, how to find the stop at the airport, what times they go, etc etc. So I didn’t like the lack of information sent by this hotel as it caused great distress and cost me the price of a second hotel room unnecessarily.

The room was nice to look at.

I was traveling along with 2 children. I do not like being accused of leaving without paying after I had tried to pay 3 time while dealing with 1 toddler and an infant and both the staff and front desk had reassured me that it will be taken cared of through the place I had booked. I also didn't like being rushed to get on the shuttle as I was trying to pay for the accommodation.

Breakfast

Accessibility from the airport Unhelpful staff Room smelt of tobacco and not clean Mini Bar empty - no water