I absolutely love this hotel and will stay here every time I visit family in Pereira. The rooms are clean, spacious, and well-maintained. The staff is friendly and welcoming. The pool and sauna are great perks and free to use. Breakfast is impressive, with a huge variety, including delicious Colombian foods. The property’s beautiful garden is a peaceful spot to walk around, and it's fun to see the fruits growing. The revolving restaurant on the rooftop is really nice and elegant. Highly recommended!

We didnt get a balcony and paid the same price as the other family members staying there who got a balcony randomly. I guess next time we will ask for it.

The Itria Palace is conveniently located near the public parking...just steps away from the lift into the hotel. The hotel staff is very attentive and very accommodating to your needs..they go the extra way to help. The rooms are ample with memory beds and pillows...the linens are top quality. The in room bar is perfectly stock. The breakfast is presented in buffet style with fine cold cut meats , breads, pastries, eggs, fruits, yogurt and juices from the region. The coffee choices are a delight for the coffee lover. Rhe hotel is centrally located to do the historical walk and spend a couple of days experiencing beautiful Ragusa and its surroundings towns such us Noto and Modoca.

My stay was fantastic! I had an issue, but the manager promptly addressed it, demonstrating excellent leadership. The staff are incredibly professional, and as a Colombian-American, it makes me proud to see this level of quality, both in the hospitality and the structure itself, in the heart of my city. Highly recommend!

Nearly everything

Some of the front desk staff need retraining. The first impression (the most important to arriving guests) was that they don't enjoy their work. No eye contact and they offered slow and unwelcoming service. They improved over the days however. Another gripe - some guests were allowed to poison others with their smoke at the covered area of the pool bar. Surely that's illegal these days. And a tip to others - pay for your extras as you go so you can check as you go. When added items go on a final bill - they create a document needing a bilingual algebra and algorithms expert to analyse - and have incorrect charges deducted.

breakfast was great this one particular waiter camilo was very friendly and at our service with a smile constantly. room service was fast but unfortunately always got the orders wrong

room service orders was always wrong

All the facilities of the hotel were great, unfortunately, I didn't have the opportunity to enjoy the pool because the weather was not that good, but the gym was very nice with a great view. The room is spacious and the bed and bedsheets are top quality, amazing pillows too. Breakfast was delicious, with a good mix of local food (arepas and fruits) and regular hotel breakfast (like bread and eggs). I also had the opportunity to try the room service and the experience was also great. I highly recommend this accommodation!

It's quite far from the center city of Pereira( (30 min by car), where you will find all the restaurants and coffee places.

The facility, location and the friendly staff

The noice and specially the frustration for not be able to receive help from hotel to stop a next room heavy party, hotel found better to change us in the midnight instead of confront that people. Do Not find right to penalize us.

The hotel is amazing. The staff is very hardworking and always have a smile on their faces.The food and presentation at Cook's restaurant was perfect. The waiters were excellent. I have absolutely no complaints from our stay. The view from our room was breathtaking. This place exceeded our expectations.

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Everything was good. The breakfast is the best in Pereira with a huge variety of food. You can even warm your own arepas on a small grill. The rooms are fantastic, modern, and clean. The location is the best in Pereira. You have a lot of parking space. It’s very secure and has gate at entrance It’s has a 360 rooftop restaurant. I really recommend this place.

We checked in, enjoyed a bit by the pool and one hour later one of us had a medical emergency (non related to anything at the hotel)! and needed to urgently go to the hospital. The staff was amazing with us, always helpful, respectful and very compassionate, from the staff at the restaurant, front desk and up to management. The lady from quality control at the hotel called me and informed that they would refund what I had paid. We were touched by this gesture. This speaks highly of the human quality of the personnel at the hotel. Thanks so much