Facilities are quite comfortable. The restaurant kitchen has a very tasty menu. The restaurant staff is very friendly and helpful (particularly Marlon, Karen and the girl who offers breakfast).

Reception staff is not welcoming. I would suggest that the front desk team receive guest service training, they are not able to provide solutions to simple requests, no service attitude (check-in experience). Room was not in the best condition, bathroom too dark (only one of the three light bulbs was working). The floor was quite cold, so I would recommend offering some slippers.

Amazing room and view.

I think they are understaffed big time. Had to wait nearly 30minutes when we arrived for someone to even greet us. The one restaurant they have takes a while to bring out the food or even service you. Not something you expect from a 5 star hotel.

This place is amazing. Excellent food, incredibly helpful staff and extremely clean facilities. The Highs far outweigh the lows. When booking a room like this, just understand that is is a subversive experience. You are staying in the middle of jungle life and all the good and bad that comes with that. Excellent experience!

This property has so many incredible qualities. I would highly recommend it as long as you are in good health for strenuous walking to and from the main areas. We also had 5 vultures daily landing on our hand rails and and creating quite a mess along with the fact we were unable to fully enjoy opening the sliding doors fully, which is what we had hoped in purchasing the highest room. Grand Master. When asking the staff for help, they brought us rocks to throw at the vultures. :) we made the best of it. Other than that... everything else was amazing!

Amazing hotel! One of the best we have ever stayed at and perfect for a romantic honeymoon. Everything was beautiful the spa and food were great. Facilities amazing. Room was secluded and felt special including all the necessary amenities. Free morning yoga was also a nice touch to take advantage of with beautiful views. We spent three nights and didn't want to leave! Would return for sure.

They had a private event one day which meant part of the spa was off limits. A few guests complained about that but we didn't mind as we used other parts of the hotel that day. However if you are going in the weekend worth checking about events in case.

The pictures hardly do it justice, and the pictures are fantastic! We stayed in the grandmaster suite, one of the aviary master suites, and another master suite with a hot tub. All were incredible. For a couple, I would recommend the master suites with a Jacuzzi. We spent one night in a suite with a jacuzzi and private pool, but it was during rainy season and the weather was too cool to relay take advantage of the pool. All of the views are incredible, though different. We saw a number of species of birds, usually at the edge of our windows. The grounds, vegetation and flowers are amazing! The spa is stunning and peaceful. The daily yoga is led by excellent instructors who can put together a challenging practice for experienced yogis and explain the basics for beginners. The nature walk is a great, challenging way to spend an hour or so. We did not leave the property during our four day stay and were quite content.

The restaurant could use more light, healthy options, particularly more vegetarian/vegan friendly options.

We arrived by taxi and were greeted with a welcome drink our choice at the lobby, the view from there over Armenia is fantastic but even better when you sit in the outside relaxing area the sun goes down-dramatic. But then came the best: we were taken to our room which was a cabin in the middle of the forest, glass all around it felt like you were completely alone, no neighbor cabin close by. That experience was really fantastic. We left the shades open and it felt like we sleep in the forest. We had a fantastic dinner there (shareables). Unfortunately we had to leave very early to the airport so could not enjoy a probably fantastic breakfast . Also worth to mention: communication via watsup was very easy

There is really not so much negative to mention. The only thing maybe was the waiters at the outside bar and for dinner were extremely slow maybe because there was not a specific one responsible for a table so you had to chase them. But that does not change anything from the super positive experience

It’s a beautiful property in the wilderness. Very nice lobby and restaurant with the most beautiful views for sunset. The staff is excellent friendly and helpful. The walk to our room has an amazing feeling that you are in the rainforest. The itself is very comfortable with windows all around that give you the feeling that you are not in a room, and very comfortable. The food has amazing fusion with delicious flavors. If you want to feel in the rainforest and also feel at home, this is the place to be. We will be back

There’s nothing not to like about this property

The hotel is in the middle of nature, amazing!!! Good breakfast, dinner and spa experience. Everyone is very kind and helpful. Felt very relaxing, I would happily go back.

This is just nitpicking, but check-in experience could have been better (for a hotel that this one aspires to be). We dropped our bags but immediately went sightseeing, so later when returning to the hotel, we didn’t get a proper explanation of the hotel offers or a welcome drink. We were just escirted to our room.

This hotel was wonderful. Really done well, modern and beautifully decorated and close to attractions in the Zona Cafetera. Peaceful and surrounded in nature. The accommodation was well equipped and comfortable. The hotel staff were super helpful and friendly. The welcome drink is a nice touch so you can enjoy the environment around you. Had a relaxing break here.

If I had one criticism, it would be that the service at the bar/restaurant was a little slow. But everything else was perfect.

Nice location, nice natural round trail near this resort, excelente view and sun set, free parking, comfortable bed, friendly and helpful receptionists

we got welcome drink- glas of white wine and I ask for cup of water. This cup of water was charged to us. There is swimming pool but no steps to get in and out from this swimming pool so we had problem to get out of this swimming pool and we had to use dustbin bucket to step on. No wardrobe in the room , no hooks... The breakfast was average and extra charge for addicional small bowl of fruits. We had la Roca house and it was quite down the hill but with very nice sun set view.