everything

nothing

Clean and safe

Location

Low quality pillow

spacious clean rooms, location, views, quiet place

kitchen and bar was a disappointment, food and the staff; place could be a bit more tidy, especially from outside

We stayed at this property with our two young children, aged four and two, and were very disappointed with the experience. Upon arrival, there were no clear instructions on how to use the keys. We were given three keys, yet only one worked for the main door, and the purpose of the others was not explained. This lack of communication made the check-in process unnecessarily confusing. The staff were generally unfriendly and unwelcoming, particularly the receptionist and the cook. We found their behaviour towards our children especially concerning. On one occasion, a male member of staff took a tool from my son’s hand while he was playing in the garden, and it accidentally struck him in the face. While this may not have been intentional, staff working around children should be more mindful and careful in their actions. The listing had shown amenities such as a playground, which was not properly installed or available as depicted in the pictures. We booked for four. When we requested an extra pillow for our two-year-old, the staff refused, claiming that because of his age, no additional items would be provided. This response was disappointing and not at all family-friendly. A child that young is naturally part of the booking when travelling with parents, and basic comfort should be accommodated without question. Communication was also difficult, as the receptionist struggled to speak or understand proper English. This, combined with the unfriendly attitude, made our interactions frustrating and unhelpful. The rooms themselves were fair but cold. There was no proper heating, as the radiators did not work, and there was no underfloor heating in the bathroom, which made our stay uncomfortable. In addition, the room lacked basic amenities such as a fridge, air conditioning, or even a kettle to boil water for tea or coffee. If you are looking for a warm, family-friendly place to stay, I would strongly advise against choosing this property.