Location, personnel, restaurants inside hotel, rooms, breakfast

Hygiene: tiles in shower had something stick on them, hairdryer was very dusty, napkin containers were very dirty, linens had stains on them. During breakfast we noticed that the tables were not cleaned properly after a guest left the table, plate mats were shaken and put again on the table disgusting.

Location

I was expecting a high level of hygiene considering the amount we paid. The carpet is old , not clean . The toilet is not clean as per 6 star standard. The towels are overused.

I recently stayed at your hotel from November 15th to 19th, 2024. While I appreciated the assistance from Ms. Abeer Abdel Fattah in Guest Relations, I found several aspects of my stay less than satisfactory. The breakfast area was quite small with limited food options, and the room quality did not match the high price. Additionally, the air conditioning in my room was not working, and despite informing the staff multiple times, it was never fixed. I hope you will take these points into consideration for future improvements.

Absolutely I don’t like the area for the breakfast and the air condition

Hotel has a very good location. We arrived late and our family room was not ready. We waited for 1h to finalize everything and it was after midnight. The problem was the transferring data from booking to hotel, and same for payment. I couldn’t pay using e-card, virtual card. Hotel required only physical. But I did all reservations using my virtual card because it’s convenient. So, at night at the arrival day I spent 1h to solve this issue. They cancelled my reservation and did new one. About food: breakfast is good, variety of choice. Rooms require renovation, air conditioners are very old. Beds and pillows are good. Family room is okay but for kids their room was too small. It had sofa, small table, +2 extra beds. No space at all.

Everything about this hotel is excellent. The staff go out of their way to serve, help and please the guests. I would like to highlight the outstanding job of Mohamed Hussein and Sabry from the Concierge department who helped us organize all our excursions, sightseeing tours, taxis, guides and everything we needed.. Also Ahmed at THE BLUE restaurant was great. He prepared a traditional Egyptian breakfast for us and was always there to bring us what we wished. The location is perfect, a very safe area and close to most attractions. We definitely recommend this hotel for your best experience in Cairo and look forward to returning!

What I like about this hotel is proximity to downtown Cairo, ease to get to airport, cleanliness and the team who have an impact into your stay. Concierge friendly, knowledgeable, high standard team with the “lady in red” team ensuring your stay is exceptional, not just good, with the front of house team reception adding to exceptional welcome & problem solving. Housekeeping, bar and breakfast staff add to team satisfaction. I went to spa this time and again exceptional. Thank you all the team. You all have an impact into stay.

I did have a slight small issue which was resolved by the butler and reception manager. Exceptional support even with a problem. All resolved.

The stay was perfect! The rooms are spacious, extremely comfortable, and clean. The bathroom is also large and clean, and there’s even relaxing instrumental music to unwind after a busy day in Cairo. The Wi-Fi works very well, and all the facilities are in great condition. The staff is extremely polite and helpful — they carried our luggage and even gave us a room upgrade! The hotel is located in the best area of the city, close to restaurants, shopping centers, museums, and the American and British embassies. It also has an excellent Turkish restaurant called Osmanly — the food was divine! At night, it’s a very quiet place, perfect for sleeping without the city’s honking. I highly recommend this hotel!

A graciously styled hotel that has a feel of classic luxury. I was looking for something that was smaller, with a more intimate feeling than the big contemporary hotels that for me are a bit soulless. My travel agent suggested the Kempinski and it was exactly what I wanted. The location is great. I thought of staying in Giza but I am glad I chose downtown instead because I wanted an experience of being in the city.

I can’t really find faults. I opted for a deluxe Nile view room. The room was lovely but it was on the second floor and thus a bit loud from traffic at night. But they were absolutely accommodating and moved us to a higher floor the very next night. The customer relations staff person went above and beyond to make sure we were taken care of. I’ve never experienced such a high quality of service.

Brilliant staff - all helpful and friendly. Rooms were great - good bathrooms, strong air conditioning, and lots of space. Food in hotel for breakfast and other meals was high quality - the cakes in the lobby were reasonably priced and tasted excellent. Felt very secure, doormen helped find taxis and always checked it was the right tour. Rooftop view was very impressive and the pool was a nice place to cool down after a day of sites.

Nothing - would go back again.

I highly recommend Kempinski Nile Hotel in Cairo for an exceptional stay experience. Location: The hotel is ideally situated with a prime location overlooking the Nile River, offering guests stunning views and easy access to the city’s key attractions. Service: The staff was outstanding—warm, supportive, and attentive. From the front desk to the coffee shop and concierge team, every member provided top-tier service, making my stay both comfortable and enjoyable. Rooms: While my room was somewhat smaller than expected, it was well-maintained, with clean, comfortable beds and spotless bathrooms, ensuring a restful environment. Breakfast: The breakfast selection was diverse and delicious, deserving a solid 4 out of 5 stars. While everything was flavorful, a few hot items could have been warmer. The serving team, however, was friendly and welcoming, adding to the overall positive experience. Additional Observations: Although the lobby didn’t have the expansive luxury found in other nearby hotels, this was only a minor aspect and did not detract from my stay. I also appreciated the team’s daily follow-ups to ensure our comfort, which truly showcased their dedication to guest satisfaction. Overall, Kempinski Nile Hotel left a remarkable impression, offering excellent value, attentive service, and a memorable stay. I look forward to returning on my next visit to Cairo.