The breakfast was great. Clean room. Big bathroom. Able to use the pool after checkout. Laundry facilities. Towels at the pool.

The breakfast staff asking for a tip when I served myself, the breakfast had already cost us $140 for 5 people, on top of the hotel room. There was no showers or restroom at the pool. You could use the gym toilet and sink, but dripping wet all-over the gym floor was a hazard. No showers for use after checkout and using the pool. We travelled home smelling of chlorine. The carpark is $50 per day. However, you can go in and out as many times as you like. (Tip. Use the car park across the road it cost $28 at most. $22 another day and only $8 from 9pm Friday evening until 3pm Saturday afternoon. However, you need to pay each time you leave and return)

The bedroom suite (& communal hotel areas) was modern and well decorated. Having the separate seating area made suite spacious. Swimming pool was a good size and great space after day exploring. Buffet breakfast which was included in room price was great. Staff friendly & helpful.

No view from the rooms - ours was of the highway. Aircon was a bit loud. It’s slightly out of main Santa Monica areas but it was fine for us and we didn’t mind the walk. A few blocks from the pier.

The house keeping person Damien The concierges Jesse and Fred. Some Reception staff didn’t really listen to requests and were generally unhelpful.

Being disturbed by house keeping nearly two hours BEFORE check out and with a Do not disturb sign on the door. So rude. Very noisy fridge (it disturbed our sleep on the first night) with no freezer compartment. No crockery or cutlery in the room two very small glasses only and no kitchen sink.

Great location, great staff and great breakfast/facilities! Very affordable for a family of 5 especially saving on breakfast costs for the 4 days we stayed.

One thing I would change is an option for a room with a bathtub instead of just a shower (for little kids to bathe). Also, the glass on the shower nearest to the on/off handle does not open so you either have to get in all the way and turn it on when you’re ready to shower or turn it on by leaning in from the far side and getting wet in doing so.

Renovated and clean rooms at a central location in Santa Monica, with a good breakfast. Staff was welcoming and the facilities seemed brand new. The room and bathroom were very clean. There is a small market in the lobby, with some groceries and souvenirs.

Parking is quite expensive, at $55/day... but I guess that is the price to pay in LA. My breakfast was included, but menu options seemed quite expensive as well.

Everything about the hotel was excellent. Lobby, restaurant, lifts, corridors, rooms were all very good and clean. The staff were all helpful and full of advice regarding the local area and even explained about the Santa Monica shuttle service that helped us get around. The pool and the cabanas were fantastic and again, the area very clean.

Not a major complaint but the room was a little small for our family.................but to be honest we are used to that being 5 of us.

Location is great. Short walking distances to Santa Monica Pier and other places. Everything was perfect. The public parking garage on the other side of the street is a great alternative if you don‘t want to use the more expensive valet parking service

The accomodation fee they put extra on your room charge which can then be used to buy something in the small shop or in the restaurant.

The hotel was great but Santa Monica is a toilet and sh.. hole don’t go there it’s full of drug addicts and drunk people, half the city retail stores are vacant and people sleeping on the streets such a bad neighborhood don’t ever go

The hotel was great but Santa Monica is a toilet and sh.. hole don’t go there it’s full of drug addicts and drunk people, half the city retail stores are vacant and people sleeping on the streets such a bad neighborhood don’t ever go

The room and interior design was good, i stayed in king suit - super nice and spacious, comfortable bed, cleaning service is perfect every day, very nice big bathroom and wardrobe space with huge mirrors on the walls - which is amazing - generally room is very good, little gym is very cosy , lobby is very cozy as well;

During check in and check out nobody helped me with luggages, didn’t even offer a help not to bring them upstairs to the room, not to upload or offload of the car - thats really bad; For breakfast paying for a buffet without coffee included in the price is sort of weird.. paying extra for coffee makes your breakfast quite pricey. Food range could be better - no vegetables or salads is little disappointing. Avocado only as an extra price. The noise of the street and highways - had to use earplugs at night.

Very clean, modern and a calming vibe about the hotel. Valet parking was great. Rooms were nice with very comfortable beds.

Breakfast was expensive. We didn't feel comfortable walking to the pier from the hotel in evening/night. Lots of homeless people around pier area. Would prefer to stay further north, away from pier.