Amazing rooms with jacuzzis and terrace, great beds, beautiful swimmingpool, delicious food (if you like Mediterranean/Spanish food), good service, great selection of drinks, delicious cocktails, hotel was fully booked but it didn’t feel crowded, boutique hotel feeling, staff was super friendly and knew us by name, many things to do (5 restaurants, yoga classes, bikes, spa, cinema at night, tennis, mini artisanal market, etc.), after midnight everything is closed which gives a nice and quiet feeling, healthy vibes & food.

It’s a new hotel so some organizational issues, staff worked very hard and many hours per day so they often look very tired, would be nice to provide some small snacks like cookies or potatoes in between the meals at the swimmingpool or beach, drinks have to be ordered at the bars, no waiters walking around that offer getting you your drinks.

The staff was exceptional in their service and constant greeting. They seemed to enjoy their job and made the experience wonderful. Many of the restaurants were very good, and we loved taking advantage of the included room service. The pools were amazing, and it was great to be able to stay on the resort and not get bored. We want to especially thank Gustavo with The Reserve management, Esaie Weche with the H2O bar, and Leonardo with the Hydrogrill. They were incredible and truly made our stay.

When we left the resort, both my spouse and I were covered in itchy rashes and bites we believe to be from sand fleas and uncleanliness. Our bed in the suite seemed to give us an allergic reaction, and the day beds outside didn't seem to be very clean. Also, Karnica was horrible. The steaks were cooked until they were rock hard even when we ordered them medium rare because they wouldn't let us order rare. We hated that some hecklers were working on the resort that wouldn't leave us alone trying to sell trips off the resort. We tried one that was not fun, so we wouldn't do that again.

All facilities were near and clean, this is great for clients with allergies. The hotel room was comfy and the 2 bathup with hydromassage included are great for couples looking for bonding and relaxing quiet time. The hotel staff was courteous at all times making us feel like a prince and a princess, regardless of the request we had. The overall decorations, background music played and relaxing spaces made us feel like being in a spiritual retirement, connecting to our inner selfs and to each other. I highly recommend this hotel to anyone looking for a quiet, clean environment with great food and most importantly an excellent customer service.

Location was a bit off the path, we needed a golf cart to get to the beach(15 min walk) For that reason I put 9 out of ten And the food was not par with the price The buffet was good but the restaurant services were bad, sushi was dry, steaks were overcooked, veggies were overcooked, fruits were either rotten or not ripe enough ( watermelon and all melons were hard and without taste)

Initially I had a lot of trouble getting to the hotel, as my taxi didn't show up and the other one demanded a lot of money, and he would only accept cash. The hotel refused to let me in until I paid so I was extremely angry and frustrated. I do think that if I am paying 300 a night that the hotel should have a shuttle service. Anyway, once I was in the hotel they let me eat dinner as I had arrived very late. I was staying in a suite with my brother, I believe we were in 2325. It was about a 10 minute walk from the main lobby, but very easy to get to and very clean. Our room was just ridiculously large, A kitchen, dining room, living room, insane bedroom, 2 bathrooms, a toilet, a shower, a bath, 2 sinks, a jacuzzi on the massive terrace, 2 tvs. I really wish I could afford to live in a place that large. Especially with the 2 tvs. The drinks and snacks were all included and they were replaced everyday. Such an amazing touch as I often get midnight cravings. Breakfast was fantastic, especially getting the fresh omlettes and fruit. We usually took a plate of pastries back to our room to snack on. After getting ready we would either go back to the lobby and grab the shuttle to the beach, or we could walk directly there as our room was situated very close by. The area at the beach was incredibly private and well set up. From the availability of fresh towel, unlimited drinks, it was also really cute that there was a salsa hut and burger stand. Unfortunately we weren't allowed to eat at the restaurant there, but because of the heat the drinks were plenty. There were sellers at the beach but they were really respectful and once you told them you weren't interested they left you alone - to be fair I did always see people buying from them. Right, so I never really had lunch but it wasn't an issue. DINNER! Oh my goodness. We were booked at all the restaurants every night and they were really great. Especially the hibachi grill. Oh no I'm out of room....

I really wish they had a shuttle service. One of two more food options at the beach would be lovely. And it would be cool and convenient to have some sort of midnight food spot as a lot of people were drinking and partying late.

This hotel surpassed my expectations!!! It's huge but at the same time so private and intimate do to the lush gardens and layout. The food was delicious as well as the drinks. What made this stay INCREDIBLE and the reason we are going back in May, is the staff, each and everyone from the moment they take your luggage, room service, room maids, bartenders but especially the servers like Leonardo Ramirez ARE THE REASON WE ARE GOING TO KEEP COMING BACK AGAIN AND AGAIN AND AGAIN. Leonardo Ramirez, Hydra, was OUTSTANDING!!!!!!!!!!!!!!!! All his recommendations were right on the money. The Yhi Spa was beautiful and sooooo relaxing, one of the best massages I've had ever! Also Jenny Castillo, Aqua, made our last dinner there memorable and just the icing on the cake on an INCREDIBLE VACATION.

Nothing, everything was wonderful!

the grounds are large and beautiful. Meticulously taken care of, felt so good walking and admiring palm trees and so many flowers. there are many swimming pools and the beach is very beautiful

At the time of booking we didn’t know there this property is one of a few under the same umbrella yet had different privileges. Educate yourself before booking as there are some restrictions on the beach that you might not like.

Good food, nice service at restaurants and bars, spacious apartments

No entertainment, always something missing in the room, either coffee capsules or water or towels, ussually dusty, water in the swimming pools had either too much clorine or muddy, very few know English

Me and my family loved everything about this property! The staff was amazing! The room was very spacious and the balcony was huge the food was delicious room service was amazing! Definitely coming back again! Anybody with children i really recommend this place!

Staff, food, spa, beach, pool, nature

Room, distance to the beach, a little boring, no nocturnal show, bar and pool close to early.