The front desk Andre and Morgun were exceptional! We had a problem with our reservation and they amended it right away. Made sure we were comfortable for our stay. So genuinely pleasant! They definitely belong in hospitality! The hotel itself is so charming. A wonderful fragrant foyer. The rooms are impeccable. Bathrooms updated and beds luxurious and comfy. It is my daughter’s second stay at a Palihotel. She is hooked and so am I.

Nothing could be improved. The hotel is charming! Beds comfy, bathroom clean and updated beautifully. The design elements were wonderful. I highly recommend this hotel.

great location, and the hotel was lux!

we booked a room with a balcony at a higher price and received confirmation for the booking. when we checked in we were given our key and we went to our room which was not what we booked. we had to go back to reception and ask why. they did compensate us in the end but it would have been better if they advised us prior to getting to our room and us not having to request compensation.

The location was perfect for us, as we had to be close to Cedar Sinai Hospital . The restaurant and bar staff were delightful, and all that we ordered was delicious! Especially the martinis! Our room was spacious, kingsize bed and bathroom perfect...along with the mini kitchen area and its amenities.

We did have issues with the cleaning service, in that a couple of times during the week they did not enter the room...and at the price per night, you shouldn't have to "ask" for service. (e.g. not refilling the coffee capsules, or water- we had to ask for more)

We loved staying here! The location was great and there was plenty of shops and places to eat around the hotel. It was also about 15-20 mins from most other things we wanted to do. The pool was such a nice way to take a break from the city! The interior design was impeccable and they made each detail count. The valet was very smooth which was great since we were in and out quite a bit. Overall it was lovely and I would stay here or at their sister properties again.

On Friday night it was extremely loud. We couldn’t tell where the music was coming from but it did make it hard to fall asleep. Might not be great for little kids. I also wish they had a dresser in the room.

The location is very convenient with lots of nice restaurants in the area and plenty to do. Great car had been taken with the decore and it was pleasant just to be there. The staff were extremely friendly and helpful.

The shower faucet was a bit stiff, which made controlling the temperature a bit tricky. There could have been more shelf space in the bathroom and the closets were a bit small. These are very minor complaints.

The style and location was excellent and the reason we chose the hotel.

It’s somewhat contradictory, but because the vintage style in general is super cool it also lends to the hotel feeling old in certain areas (especially the hallways). The staff was fine, but considering the price and rating of the hotel could have made you feel a little better taken care of. There was a vibe of they were doing you a favor by helping/ answering your questions.

Cool Mellow vibe, great bar and late night sushi snacks we’re very nice at the beautiful cozy hip bar, great fast service valet, nicely full stocked minibar, clean room with nicely appointed furnishings, clean towels and linens , safe secure .

Shower floor tile is too slippery, sheets could be softer (try out the hotel supply Comphie Brand form Chicago ! Bed sleep pillows were lumpy and need improvement. It’d have been nice to have more options to have a fridge NOT full of liquor ? Perhaps add n option for people who don’t drink much alcohol?

Lovely interior design, a small heated swimming pool. Morgun that was at the reception the fay we checked in was super friendly, upgraded a room for free for me and my son, so we could stay just across the hall from the swimming pool!

One evening we tried to get a drink at the bar and we were told it was closed, it wasn’t even 9pm! Not sure, perhaps we were just unlucky and it wasn’t even 9pm a short working day. Everything else was super!

We loved sitting in the bar and chatting up Michael, his cocktails were the bomb. The decor was so charming - beautiful wall papers, china plates for room numbers. We enjoyed the breakfast options and our room was a good size. The street noise was unexpected, however generally quieted down by 11pm.

Street noise - the occassional roar of a motorcycle after 11pm wasn't expected. However I will say there weren't any late night sirens or traffic noise to wake us up.

Location was perfect for my trip - visit family in the area. Staff were helpful and friendly. The room and public spaces were accessible for my wife who has mobility challenges.

Room service - food was good. Presentation and accoutrements were subpar. Missing silverware. No salt and pepper. Missing the touch that said we care about your dining experience beyond the food. Not what I expected of a hotel that says they are luxury hotel.