Location was great for our needs. The availability of parking was a deciding factor. The rooms were nice, although they feel a little tired and should be refreshed. Staff were generally very helpful and friendly.

The bar closed very early and we were turned away at 9.50pm even though I believe it said they were open until 10pm. Not good service for a guest staying for 5 nights. Luckily Zack the barman heard about this the following day and gave us a round of drinks to apologise. The room service was also very slow and we waited over an hour for it to arrive. No apology was made when we had to call and check if it was actually coming. Your staff should be aware that a simple phone call to update or apologise would be appreciated. Some of the staff seemed to be inexperienced and unsure/unaware of certain levels of service expectations. It was explained as a labour shortage which seemed to be a convenient way of brushing it off.

Great location!! Lots of amenities which we did not try, but its there! Really great recommendations by the friendly front desk staffs upon arrival.

Sound proofing of the rooms need improvements. We would hear the kid in the room above us running around at like 1am. The valet also incorrectly marked us down for 3 days of valet, but we only took Uber the whole trip. However, this was reversed upon discovery by the front desk staffs.

Good, clean,spacious ,comfy room.

Overall, it was a good experience. However, there was significant confusion during check-in — staff mistakenly assigned my friend to someone else’s room, which caused inconvenience. Fortunately, the room belonged to another friend; otherwise, it could have been a serious issue."

Beautiful pool, great to have the complimentary wine/appetizer social hour, great location for walking, and lovely staff.

The gym was small, with only one yoga mat. However, the pool was beautiful and early morning walks in the neighborhood are a great alternative

The room were well designed, and the bed very comfortable! The location was brilliant. We overall had a wonderful stay. Everyone was super friendly & we really enjoyed our stay.

The bathroom lacked in storage. Very little space to store toiletries and even hang towels. Minor detail but this is the one thing we disliked.

Comfortable beds. Friendly staff. Wine and cocktail hour is a nice touch. Excellent restaurant. Gym and pool. Good central location in West Hollywood close to restaurants, bars and shops.

The room was a little small.

It was fine to stay here for a business trip. The room was clean and pretty good. Every staff was kind and friendly so they made me feel very comfortable. And also their neighborhood was safe!

But the inside pool was not bad but under my expectation..!

Great location and very convenient access to everything we needed. The room was comfortable, clean and the lounge / bar downstairs was great!

We were charged for someone else's parking in addition to our own on our final bill. I emailed the front desk twice about this and didnt receive a response. I texted someone on the number we received a welcome text on, and the lady was lovely, extremely efficient and got the charge reversed immediately. Thank you for the prompt handling of this after no luck on email.

The young lady at front desk and the gentleman that ran the gift shop are the star of the hotel. They greeted us daily and had care in the level of service they delivered

Cleanliness of room and the gym were not to standard. Also would not of placed a family in a room above the restaurant

The location, the staff and the actual ambiance was gorgeous

We only didn’t like that they wouldn’t tell us about an event and people were partying above us till 3am one night. But they were extremely accommodating about the situation after.