Location was great for our needs. The availability of parking was a deciding factor. The rooms were nice, although they feel a little tired and should be refreshed. Staff were generally very helpful and friendly.

The bar closed very early and we were turned away at 9.50pm even though I believe it said they were open until 10pm. Not good service for a guest staying for 5 nights. Luckily Zack the barman heard about this the following day and gave us a round of drinks to apologise. The room service was also very slow and we waited over an hour for it to arrive. No apology was made when we had to call and check if it was actually coming. Your staff should be aware that a simple phone call to update or apologise would be appreciated. Some of the staff seemed to be inexperienced and unsure/unaware of certain levels of service expectations. It was explained as a labour shortage which seemed to be a convenient way of brushing it off.

The young lady at front desk and the gentleman that ran the gift shop are the star of the hotel. They greeted us daily and had care in the level of service they delivered

Cleanliness of room and the gym were not to standard. Also would not of placed a family in a room above the restaurant

The room were well designed, and the bed very comfortable! The location was brilliant. We overall had a wonderful stay. Everyone was super friendly & we really enjoyed our stay.

The bathroom lacked in storage. Very little space to store toiletries and even hang towels. Minor detail but this is the one thing we disliked.

It was fine to stay here for a business trip. The room was clean and pretty good. Every staff was kind and friendly so they made me feel very comfortable. And also their neighborhood was safe!

But the inside pool was not bad but under my expectation..!

Comfortable beds. Friendly staff. Wine and cocktail hour is a nice touch. Excellent restaurant. Gym and pool. Good central location in West Hollywood close to restaurants, bars and shops.

The room was a little small.

Great location and very convenient access to everything we needed. The room was comfortable, clean and the lounge / bar downstairs was great!

We were charged for someone else's parking in addition to our own on our final bill. I emailed the front desk twice about this and didnt receive a response. I texted someone on the number we received a welcome text on, and the lady was lovely, extremely efficient and got the charge reversed immediately. Thank you for the prompt handling of this after no luck on email.

The location, the staff and the actual ambiance was gorgeous

We only didn’t like that they wouldn’t tell us about an event and people were partying above us till 3am one night. But they were extremely accommodating about the situation after.

Lived the whole vibe of the hotel from the artworks to the staff. Phillip & Noah in particular were extremely helpful & friendly. Nothing was too much trouble.

It would have been nice to have tea making in the room with fresh milk & complimentary bottled water.

Location was great and hotel vibe was on point. Drinks available in the courtyard / pool area where you get some lovely afternoon sun. Ideal for pre-dinner drinks.

Encouraging exercise in room did mean at times we felt like there was a stampede of elephants in the room above. Not really something that kept us awake, but a bit disconcerting as it was quite loud.

I was wondering how this stay would go considering the location and I COULDNT BELIEVE how amazing the hotel and especially the staff was! Amelia, Jessica and especially Keith were the best staff I've ever had at a hotel and my job has me in and out of a lot of different hotels around the US. Keith was super helpful and even spotted me with some cash to give the bellhop. The hotel was absolutely gorgeous, I wish I had more time to actually enjoy the hotel!