Customer service is great, knowledgeable and friendly. And 24 hours on site. The hotel is in a beautiful 100 year old brick castle. Quiet and really nicely renovated. Food is available in the lobby 24 hours a day and breakfast is included. Free parking behind the house. There is a lot of historical things to see in the area: a magnificent church, 4 beautiful old army tanks and a fortress from 200 years ago. I recommend it.

The bed was a bit hard... but next time I'll bring my own mattress pad.

It was my first time in Lappeenranta and couldn't have chosen a better place to stay. The hotel is fabulous, filled with history, clean, confortable, and staff is extraordinarily kind and helpful. A few blocks down the hotel's street, there's a brewery called Tuju (To you) that serves a Margherita pizza (Marko-Riitta as they call it) that's simply the best I've ever tasted. The city of Lappeenranta as a whole invites one to walk around, contemplate the lakes, its beautiful streets and parks and enjoy some of the famous South Karelia's cakes (10 out of 10). It's been definitely an experience worth repeating ;)

- The hotel looked new and clean. - It was situated in a good location (a short walk from the center and the sights). - The parking was free and there was plenty of space for parking. - Nice staff - exceptionally the staff at the reception!

- The rooms were soundproof, I did not hear the neighbors. However, some noise can come from wide corridors where people like to hang out and from the common rooms. - The breakfast could have a wider selection and larger rooms. Interestingly, there are two breakfast rooms at the opposite ends of the hotel. It may cause a confusion if you agree to meet your co-travelers without realizing there are two breakfast rooms.

I loved the hotel's dedication to local history in terms of its decoration, and local cuisine with the array of Karelian pies at breakfast. It was also excellent for families with children; the playroom was fantastic, it kept our kid entertained for hours. We also appreciated the sauna and the lovely decor in our room. We didn't travel with our dog, but I loved that they had a dog cleaning station right at the entrance.

We booked a room described as a suite, which I imagine as having two adjoining rooms, but which was actually just a big room. It was very comfortable, but perhaps expectations could be managed better with a different description.

The staff were very nice, helpful and friendly. The breakfast was quite good! The room was clean, nicely decorated, and the bed was very comfy. The sauna was also nice and there was jacuzzi. It was quite relaxing. The rocking chairs were very cute.

There was someone in the upstairs room walking like one of those soldiers marching the whole night. Also, there was a dog barking in the corridor. I always use earplugs when I try to sleep, but it was still possible to hear sometimes.

What a surprise finding a hotel in a former cavalry barracks! The hotel and surrounding area was steeped with history and you almost felt the horses and cavalrymen coming round the corner. The room had been used by four soldiers so it was fairly large and recently renovated. Clean, stylish, modern. Breakfast was self-service with more than enough choices and food. The story of hotel's past was told with large photos on the walls - great touch. Also - free charging of electrical vehicles.

The hotel is located in the building of a former barracks, a building that was so beautifully decorated with elements inspired by the army! The rooms have high ceilings, they are spacious. I really liked the wallpaper and the colors used for decoration, and the bathroom looks very good! The mattress, pillows, linen and towels are of very good quality. We also had breakfast included, rich in dishes and pastries. I was impressed that at the entrance to the hotel there was a small space with showers where the dogs could be washed!

There is no public transport station nearby and I walked a long way to the station.

Only stopped here one night on our way to the lake district, but we found Lappeenranta to be well-worth walking around. Wish we could have stayed another day to visit the museums. The hotel in former cavalry barracks was small, comfortable enough, and a short walk from the fortress and harbour. Fascinating site.

When checking out, we had to wait a few minutes for reception staff to appear.

Good sized room, lovely decor acknowledging the building's heritage. Lovely reception staff. The air conditioning was wonderful during a couple of hot days. Parking is plentiful, free and easy to access. Great desk in the room with power points in accessible locations. Very comfortable bed and linen. Lighting is good and accessible. Very quiet location and soundproof room. Easy walk to all the town's best locations, restaurants, harbour and the forts. Good to see heritage buildings being repurposed vs demolition.

The WiFi was good in most places but a weak signal in our room (probably due to the thick building walls). The building is one of many heritage buildings in the old military base so it is a bit hard to find the front door on arrival. The bathroom has the dreaded psycho plastic shower curtain that attacks during a shower and the taps take up significant space in the shower so it is either a plastic rap or bruised elbows while showering. The bathroom has no shelf space for toiletries so we had to keep them in the wardrobe which was a bit annoying. Breakfast could be better as it is only a continental breakfast (no hot eggs etc). Would we stay here again if we were in town again? Definitely.

The location is simply superb, in the city centre. Free parking. Good breakfast. Helpful staff. Something extra compared to a regular hotel is a private fridge in the room and a well-equipped shared kitchen. It was also possible to have an extra bed in the family room, so the whole family of 5 could fit in the same room.