Janelle Jarvis in Los Olas was exceptional!! Always a big smile, helpful, a pleasure. The service at Takara was also exceptional!!!! First class!!

I wish you would implement a no tipping rule. Since it all inclusive, there is a lot of extenuating pressure to always tip for drinks, etc. The uniforms at Los Olas are confusing, you don’t know who is a waiter or bus person. You don’t know who to ask for what. The service at Rodizio, in the evening, was horrible!!!! The waitress seemed like she didn’t want to be there, no service.We had to ask for our plates to be cleared numerous times. A big disappointment. The choices for vegan food were very limited!! I couldn’t wait to get home so I could eat something other than potatoes, bread and pasta. Maybe add some tofu dishes……

The staff went above and beyond to appease, especially Sophia from guest experience. She is spectacular! Without any request at all, she made my birthday extra special. Thank you Sophia!! We looked for u when we were checking out but seems you had a well-deserved day off. Overall, the property was a wonderful experience. I only wished the stay was longer so we could explore more but next time definitely!!

I only want to suggest one thing for improvement of the hotel and that's the cleaning of the bathrooms especially the shower... Could have been better.

Clean, great activities and good customer service

The property and staff were phenomenal! Garfield, Coleen from ENT, Kevin, Kasey, Spicy D, Crazy Legs, all amazing and kind. They went the extra mile to make sure my stay was paradise. Every bartender, grounds keeper, house keeping all worked together to make it an unforgettable experience. I will be returning to Jamaica to return to this exact location because of the staff. I appreciate and have respect for you all. One love

I did not like that I had to leave😩😭

Breakfast was good—enough dishes to choose from. The staff made the experience much better. They were helpful, courteous, and friendly

The directions to the restaurant the first night. It turned out okay when a manager took the time to escort me to a restaurant. When there was nothing on the menu at that one that I could choose from, he escorted me to another. That was really thoughtful, and it made the experience much more memorable.

The property is clean and the staff are absolutely amazing! I spent every day at the beach, which was peaceful and relaxing.

It would have been nice to have restaurants on the adult side of the resort. But definitely not a dealbreaker (there are a few in the family side that are restricted to adults only which was nice). Every single staff member I encountered was professional and friendly (even though they work A LOT, with minimal pay from the resort, so PLEASE, PLEASE be prepared to tip).

The size of the resort. The room was very spacious. The attentiveness of the staff was excellent they checked on us every two hours to know if we needed anything. The variety of food to choose from several different restaurants across the property. The customer service of the staff, clean well kept outdoors and activities to choose from wether indoor or outdoor there's something for everybody. The beach was nice and clean crystal clear blue waters. Majestic views from every angle. The pool area spreads right across the resort. Bars everywhere! Energized entertainment crew. Well equipped gym. Complimentary bottle of rum and chardonnay. A romantic Dinner on the beach for an additional charge Overall this is a topnotch resort And if it's your birthday this is place you want to choose

But you must tell them you want the sheet, cover and pillow to be cleaned for sensitive skin

Holly the butler, the swimming pool, the food, the drinks, the bartenders, waiters and waitresses, the music

room service took too long and the food was dry, not having pillow cases on our final night , I had to wait 3 hours and make five calls before they came. one of them turned up dirty with make up stains, it was used. apparently they had a shortage of pillow cases. bath robes and slippers were not provided because they have a shortage even though they still advertise them. our bed wasn’t fully made on the second day, just sheets only with no pillow cases.

So big there were plenty of options. Staff was great - my butler Ashdain was great, some of the waiters like Daniel Kidd and Ushaine took great care of us, the aqua aerobics instructor Sean have really good workouts. Nigel the cart driver was always friendly and Mandisa at boutique store also really great. In general, great staff who were very friendly and helpful. The bar tenders were top class as well!

So big there were plenty of options which I learnt about later in my trip. Would’ve been good to know upfront. Not always easy to get a booking for someone of the a la carte restaurants.

I was impressed with the number of pools and the layout of the property.

The staff was very friendly and attentive ...but they would start the morning pretty early (@7:15am) and sometimes they were loud in the hallway, which would wake us up. So you really couldn't sleep in past 7:15 -7:30 am. Food was mostly very good (buffets) but some of the restaurants, ie. Don Pablo & Brazilian Steakhouse, were mediocre... Asian & Japanese restaurants were very good!