No breakfast provided but the location was one of the best we could have gotten for the price.

As a group of 8 put into 2 flats, would have been nice to have 2 beds as opposed to a bed and a sofa bed. However that was all that was available at the time of booking, so cannot complain

Love this place. Third time for us. Great apartments and very nice spa area with a pool for the kids. Superb service from Manuela at the front desk when we arrived later then planned.

Nothing. Loved every bit of it.

Close to slopes. Warm when radiators working!

Reception closed quite often.

Great location and spa

Nothing

Fantastic family place, swimming pool amazing. everything was so clean

not ski in ski out

Jacuzzi was r warm, tv never worked

Jacuzzi cool temp and I v never worked

Location was good only a short 5 min walk to a standing lift which takes you onto the slopes. Good central location within the resort for restaurants etc to. Takes dogs which was a plus for us. Apartments were fine and had enough space. The spa was really good big pool, jacuzzi, saunas and steam rooms.

Could really do with a revamp I wouldn’t say it was 4 star in terms of facilities. The front door to our block was broken so it was always open so anyone could walk in. Bit of a maze to get around could be designed a lot better. Staff weren’t very helpful when our party had to ask for some extra things for their young kids. This is the second CGH I have stayed in and the standards were a lot lower in this one. Others I was with shave stayed in a few before and said the same. Probably wouldn’t stay here again.

Location, Possibility of indoor parking

Appartement is overpriced. Too small for 6 ((as advertised). Apartment is run down. Worn out furniture . Dishwasher is not closing properly, thus leaking water, also pull out tray broken. Water tap in kitchen loose. Stains on wall. On checkout staff is actively looking for ways to make the guest pay more. There is no cleaning service provided, but there is a warning that if staff finds the apartment not clean enough you will be fined. Spa area is marginal clean at best. Would I come back? Probably NOT

Despite having called us a week in advance to enquire about our arrival time, the apartment was not ready. Why then call? The apartment is apparently superficial cleaned with an enormous amount of dust in the bathroom, on top/behind/below furniture etc. Being a spa hotel, it was surprising that it was charging additionally for simple bathrobes. And the staff did not seem to have the faintest idea of the area they were serving (the address of the hotel itself, the opening hours and locations of ski pass offices, just to name a few).

CGH Résidences & Spas started out great, and we have had great stays in the past in Tignes and Val Morel. Le Cristal in Alpe d'Huez was well below standard on all parameters. We cannot recommend Le Cristal and will be staying elsewhere when we next visit Alpe d'Huez

This hotel is NOT a 4-star hotel. It is self-catering flats with a whole list of rules and regulations along with your stay. The only point in favour of the hotel is the location.

Everything. Maintenance of the facility is needed. The door mechanism was stuck several times, and we could get in. The staff are only available 8-10 and then 15:00 to 17:00. I pre-arranged my check in time at 13:00, and nobody was there to receive us. The hotel number was not being answered at all. We had to do a lengthy "stock take" when we finally got our key. The shower does not function and we told this is the way it is. The shower also leaked when used. Departure was even more horrendous, as very high charges are levied if you don't leave the flat in the same condition as when we arrived. Again, a "Stock take" had to be done on departure. The Front desk person refused to cancel my deposit and told me to go, all is OK. I will NOT recommend this property to my worst enemy.