Exceeds expectations From the moment we arrived, the staff went above and beyond - not a single unfriendly face, just warm smiles and a genuine willingness to help. When we mentioned that our TV wasn’t working, the receptionist brought a projector and a full-size screen. That kind of service is rare and deeply appreciated. The breakfast was absolutely outstanding, delicious, beautifully presented, and with great variety. The kitchen offers a buffet, but also several dishes to be prepared as per request (included in the price). Everything in the hotel was spotless and fully functional. The design is stylish, and the spa area is the perfect place to relax and unwind. The location is magical. The castle is tucked away from everything, surrounded by nature. Deer are walking around the grounds… it felt like a fairytale. And the view… just wow. Overall, it felt like stepping into a different world, peaceful, beautiful, and full of light. This was, without question, the best birthday I’ve had in many, many years. Thank you for making it so special. We’ll absolutely recommend it to close ones and definitely be back!

As mentioned in a couple comments, it is really convenient to have a car to get there.

Location is very good with a view on the valley, the spa area is super nice and the outdoor swimming pool is warm even in winter. We didn’t use it but the gym was very modern and functional. There are several locations within the hotel where you can get free small healthy snacks, tea and water. The restaurant is good too. The room is cozy and has all functionalities you need. The staff is available and very friendly.

Just one personal preference - I prefer a big mattress than two separated mattresses. The only minor issue we had is that the TV was not connected to internet so no screen mirroring or Netflix was possible, we called the room service (who arrived in 1/2min, which is very nice) but unfortunately unable to solve the issue.

We spent two days at Burghotel Staufeneck and had a really great time! You can just tell that the hotel and the restaurants are family-run and that everyone is passionate about what they do. With its beautiful, modern rooms, infinity pool and modern spa area, the hotel is an absolute dream and more than deserves its 5-star rating. The food in the adjoining restaurant was also excellent. We would love to come back soon!

Nothing, we had a great time!

Restaurant, Wellness area

Waited longer than an hour for check in as the room wasnt prepared. No appology, no welcome drink or similar. Only at the check out, after asked how it was I received acknowledgment. The friendliness of the staff varies from not interested and not bothered to friendly.

Home away from home - exquisite local food - nice rooms - very nice lounge area with large table (only available on the first day) - station for my electric car

I'd have to think too long to find something.

The location, the restaurants, the rooms, the cleanliness, the pool area, and the wellness area, are pure luxury!

loved the room and spa area! the breakfast was amazing.

nothing

I was mostly surprised by the excellent cuisine. With an exceptional “normal” restaurant (with cigar room) but also a Michelin one, I plan to go back. Breakfast was also amazing. Rooms were also very good and so was the bed. Wellness area was also great. And the view…

No beer on tap

There should be more Signs indicating the Way to the hotel. I was driving with my GPS after the sunset, and finding the hotel was Not easy.

Really new facilities, very kind employees!