Classical building with long history, nice decoration and good location just right in front of the Autobahn entrance.

My reservation requested to the receiption for dinner in the restaurant has been ignored. The staff just said "YES" but it no place reserved. One guy in the restaurant quite unfriendly and not willing to support but his colleague quite nice with great effort. At the end I get a place in "KELLER" and some food. There was annoyed again when I asked to pay. An unfriendly staff just looked at me with side of his eyes and said "You have to wait". During my stunned, another nice staff left his activities and help to clear my bill ....actually i total understood that they were busy with many clients but it would be nice if someone keep service mind to customer. I felt total disappoint from few persons for this visited and unforgetable. 😕

The Hotel Burg was a surprisingly spectacular place to stay. With a true "Burg" feeling, the place isn´t like any other good hotel. The room was large and comfy and with a sort of canopy bed. The restaurant really in style with armors and halberds and a cheerful waitress. Very good food - inexpensive compared with the quality. Breakfast rich and tasty. The surrounding small town is picturesque and non-touristic - at least during our stay. Free and easy parking.

Nothing with the hotel was bad or made us sad. Only problem was the traffic noise from a main road in the valley which unfortunately blew uphill and hit the hotel and its surroundings.

Good Chef’s de cuisine! Good table service at Wednesday. But both Chef were excellent on Tuesday and Wednesday! They both can handle a severe food allergy excellent! Good communication!

Reception staff might be more spontaneous when they see you in the morning again. That differs between employees. Anyhow, communication and connecting is something that takes time to develop.

The location was so nice and beautiful. The room was comfortable for the family and the staffs were really nice and polite. we enjoyed one night stay in the castle and I can say it was a unique experience.

It was a little difficult for us to find the exact location and the entrance road of the hotel using our car navy. and the road signs were not so helpful for people who are travelling there for the first time.

Staying in an old chateau / castle was a buzz and the themed decore was an added bonus. We found everything to be as expected and excellent. I also recommend taking the short walk up behind the lower castle to the older upper castle remains. Climb the tower and take in the amazing views.

The history and nature of the property means no lifts and lots of steps. That should be considered for less mobile.

We only stayed for a night but everything was magic. Very cute place. The scenery was beautiful. Comfy bed. Lovely location. Food was very tasty. Staff were very friendly and one of the waiter was so outstanding and perfectly speak English. Highly recommend this place. We will be definitely returning some time.

Nothing , everything was perfect.

Amazing everything The food in the restaurant was impeccably And they understood gluten free

The breakfast was a little let down, I was provided delicious gluten free bread rolls for one breakfast out of 4 Every morning would have been better

Character, nice room, lovely dinner restaurant on site

Breakfast could have been nicer - nice setting but food quality/selection could be improved. Also, you have to select a specific time to come dine, which is fine, but with a baby it felt a bit restricted.

The highlight was the setting and the restaurant. The castle felt so authentic, which was so much fun for all of us (including my 8 year old). The restaurant was excellent. The food was delicious and the service was phenomenal. Plus the setting with exposed castle walls and little dining nooks was very cool. Our favorite castle to stay in thus far!

The hotel is wonderful and the scenery is brilliant however what made my stay even more enjoyable was the service that I received at the hands of a waiter in the restaurant by the name of Johannes Vitt. A more qualified and more generous waiter I have never met; his English is perfect and has a sense of humour is appropriate and welcoming.

The restaurant does not reserve tables for guests which I find to be disturbing given that there are no other restaurants in the immediate vicinity!!!!!