Location was top ❤️ absolutely loved the apartments. We have booked two as we went as a family trip including kids. The apartments are extremely well equipped with full kitchen and cooking possibilities. We didn’t lack absolutely anything. Everything was very fresh and nicely cleaned and a lot of detail orieted location. Staff were sweet and funny and always helpful.

There is no such thing as we really loved everything. As a small detail which was already addressed to reception (and not as a complain but maybe as a detail that didn’t know), the shower doors are not isolating properly the area and sometimes water leaks from the shower under the toilet and there’s no drain on the bathroom floor.

Rooms were very clean and neat. Apart rooms were big, nice and convenient. Kitchen facility was also nice with the diswasher tablets and so on.

The pillows were uncomfortable. Some of them were so thin and should not even be used. In the spare duvet, there was no cover provided. The sofa bed was old and making a lot of noise everytime we turned. Main hotelbuilding with the spa is a bit away from the apart section (distance written in the booking). You have to go up and down the hill. Especially in winter, it was a big hassle to wear the coats and shoes to go back to the room after the spa or breakfast. Breakfast was not great compared to the price. Children are also charged with a small discount. There was black coffee provided, bit there was no coffee machine for cappuccino, etc.

Nice fireplace area, decent swimming pool (with extra charge), well-equipped apartments, friendly staff. It’s a bit off the center but you can walk most of the places in 5-10min. Walking to closest slope is also possible but takes a bit longer. Overall it’s a very good value for money compared to more central accommodation options.

EV-charger was not working. You have to inform them 1 day in advance for breakfast so cannot decide simultaneously. Sofa bed in the apartment is not very comfortable to sleep on. Apartments are not in the main building and you have to walk a short distance.

Receptionist let us check in really early very helpful with young children, swimming pool, location close to the center of village, car parking outside the door, apartment was warm and clean. Dog friendly!

Paying for the pool (we knew this in advance but still not sure why apartment guests pay for pool and hotel guests don’t). Access to apartment car park is very tight. No option to go on Netflix etc on tv.

- Very good service, even free prosecco drink after the check-in at the reception. - Very friendly staff and clean room. - Apartment (# 1-20) was about 200 m from the hotel at a quiet area (near the Parkplatz Kreuzbergweg) - Close to the forest (around Parkplatz Kreuzbergweg) for some nice walkings and views over the area of Winterberg. - Only 10 min walking to city center or supermarket (Lidl). - Good heating at the apartment.

- Relatively hard mattresses - No oven and dishwasher

Quick check in and check out. Good facilities with pool and sauna. Free parking. Nice room. Friendly staff. Breakfast was good enough, not suuuuper variated, but it was good. Also heated ski-depot which is nice.

Pool was not very warm. A little too cold for me. But still good to take a quick swim after skiing. Matrasses were cheap spring Matrasses. Still had a good sleep, but not the best matrass. Breakfast could be more variated.

The room is well designed and equipped. Everything is clean and proper. Perfect view from the balcony.

The pool is a little bit crowded from time to time.

very comortable apartment, everything needed was provided. the main bedroom bed was pretty comfy, i heard...

the couch was very bad, after 1 night i felt like someone had beaten me up with a baseball bat

Property was nice and staff was welcoming.

The management of the car charging spot was not good, as there was one car parked at the charging location but it was not connected. Fortunately there was a high speed charging option available nearby (Aral gas station) and I used that next morning.

Good and clean rooms, nice location, friendly personal, tasty diner, bathrobe and slipper set in rooms

- Breakfast was ok, but personal could be more available for example to get Scrambled eggs. - We couldn't use the Spa because it closed too early for us (we would suggest to have it open till 22:00 or later). - No coffee or thee in the room